Toyota of Hackensack

Person who took my car at the very beginning was pleasant and efficient. Two receptionists were speaking Spanish to each other, and seemed fairly uninterested and indifferent. Joe was adequate but seemed tir and efficient. Two receptionists were speaking Spanish to each other, and seemed fairly uninterested and indifferent. Joe was adequate but seemed tired and bored, and he failed to apply my coupon to the price of my service, even after I showed it to him, and he assured me that he would take care of it. I asked him some questions about my service going forward, and he did answer those questions adequately. When the service was done, I was advised to consider changing some filters in my car, and I feel that based on my mileage, it was probably a bit early to consider that. I always feel like the dealership is trying to sell me something I don't necessarily need. This may not be true, but I'm basing it on experiences I've had in the past. I appreciate straightforward and honest advice, especially in these times of inflation, when we're all having to be careful about what we're spending. We all like to feel respected, and like the people we're dealing with have our best interests at heart. This creates trust and loyalty, and in the long run, you'll make just as much money! More

Service as always excellent! Staff courteous, knowledgeable and accommodating! I’m always looking forward to service all my Toyotas! Staff courteous, knowledgeable and accommodating! I’m always looking forward to service all my Toyotas! More

Very accommodating, my questions have been answered. Sales person (Ana Mayers) and Service Assistant Joseph are very helpful in regards to what you need about your vehicle. Sales person (Ana Mayers) and Service Assistant Joseph are very helpful in regards to what you need about your vehicle. More

Great people and service! Would do business there again! Would recommend it! Thanks guys! -Sam M. Would do business there again! Would recommend it! Thanks guys! -Sam M. More

JP was very honest and diligent is his job. He was there even when my wife complained about past experiences trying to make her feel better that he was being genuinely honest. He was there even when my wife complained about past experiences trying to make her feel better that he was being genuinely honest. More

Ordered grill parts as upgrade & black overlays , shop took job on , came out great . took job on , came out great . More

In this market where cars are so hard to find, John Ramirez was able to find the car I wanted and in the color I wanted. Ramirez was able to find the car I wanted and in the color I wanted. More

The dealership was attentive and committed in answering all of my inquiries. My license plates arrived on time sooner than I thought. all of my inquiries. My license plates arrived on time sooner than I thought. More

Been dealing with this dealership since 2000. Never disappointed. Ana from sales was very pleasant and professional. I would highly recommend her and this dealership. Never disappointed. Ana from sales was very pleasant and professional. I would highly recommend her and this dealership. More

They generally tried to help. but we had a problem with the service manager. If it wasn't for your friend at the sale, the problem would not have been resolved. but we had a problem with the service manager. If it wasn't for your friend at the sale, the problem would not have been resolved. More