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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,598 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,598 reviews

February 27, 2022

Prompt, thorough service. Always friendly, no one trying to sell you anything you don’t need. Love you people. Ed P. More

by Edprevizi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you're experience with our service department was both transparent & prompt. We appreciate that you chose us for your servicing needs! Thank you for your business!

Helpful
February 26, 2022

Everyone is so pleasant and helpful. Always a great experience when I have to come in for service or issues with my car. More

by GIRLYGIRL1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marissa
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Feb 28, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department is always pleasant. We appreciate your business. Thank you for servicing with us!

Helpful
February 26, 2022

All my visits are excellent except today. I was waiting for more than 2 hrs. until I asked my advisor what happened. She found out that my car was done already and can’t find the papers. More

by FRANCILEDORM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana
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Feb 28, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Sorry if we misplaced your paperwork during your service visit. Thank you for servicing with us! We appreciate your patience!

Helpful
February 26, 2022

I have been buying my cars from Leonard and now Toyota of Hackensack for the past 30 years. I would not trust any other dealership to treat me with the respect and honesty that they give me. I know I can alw More

by RPETRIE349
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Thank you for continuing to trust us over the last 30 years. We sincerely appreciate your business! Thank you for being our customer!

Helpful
February 25, 2022

The staff were professional courteous and efficient. They were straight forward. Also treated me with respect and didn’t talk down to me. More

by DAHNYC60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
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Feb 26, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service personnel were respectful and straightforward during your service visit. Thank you for servicing with us! We appreciate your business!

Helpful
February 25, 2022

We have bought all our cars here, Very nice experience highly recommend Nothing to improve More

by KMURPHY63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you we are your dealer of choice for all of your vehicle needs! We appreciate your business!

Helpful
February 24, 2022

No call return and never check back for status of my vehicle. Not good for business More

by elkenneth2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donna
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Feb 25, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Depending on how busy the service department is, they may not able to get back to your right away. When did you leave the service advisor a message?

Helpful
February 24, 2022

My visit was great. The team was very helpful and patient. I was given the information I needed in order to determine what repair I needed done to my car. More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Villacres
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Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service experience with Paul was both helpful and informative. Thank you for your business!

Helpful
February 24, 2022

Service was very good and satisfying! Staff were so nice and yreated us with good service!. Gave us water to refresh us before we leave.We did not wait long.Good job!!! More

by pelma r. lumaque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cannot recall
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Feb 26, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff was welcoming and was respectful of your time! Thank you for servicing with us! We appreciate your business!

Feb 26, 2022 -

pelma r. lumaque responded

Very welcome!!!

Helpful
February 23, 2022

Very unhappy with my experience. Extremely long wait. Poor customer service. Have absolutely NO paperwork on my new vehicle. Wouldn’t recommend. More

by MELLBELL787
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know names.
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Feb 24, 2022 -

Toyota of Hackensack responded

Sorry to hear about your experience. If you could perhaps provide more details on your experience, we can either address your concerns or try to better the experience for the future. You described the wait being too long. Was this in regards to the finance department? Taking delivery of the vehicle? If paperwork was missing from your purchase, did you reach out to anyone to request we provide the paperwork?

Feb 24, 2022 -

MELLBELL787 responded

We waited 3 hours for the finance department. People that came after us, left before us. Our total time there was 5 hours, and we knew exactly what vehicle we wanted. I reached out to a manager about the paperwork, and no one ever got back to me.

Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your response! May I ask the name the vehicle was purchased under? (You can respond privately). Which manager did you reach out to regarding the paperwork?

Feb 24, 2022 -

MELLBELL787 responded

How do I respond privately? I unfortunately do now know the name of the manager I left the voicemail for, all they told me was that he was the manager of my sales person Diana. The general sales manager Mario sent me a text as well asking how my service was, and I expressed my concerns to him, but have not yet heard a reply either.

Feb 24, 2022 -

Toyota of Hackensack responded

If you like you can e-mail me directly? Jay Rim Internet Director jrim@toyotaofhackensack.com.

Helpful
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