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Toyota of Hackensack

Hackensack, NJ

4.5
3,999 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,999 reviews

April 19, 2022

Very professional treated me well while I waited and was extremely easy to set up my appointment More

by JOHNLO826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2022

The dealer offers a good service, however, there is something every time I bring my card for service that doesn't really get done. More

by AAJS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with service has been good. Sorry if there is something we missed. May we ask what it is that was not addressed and who the service advisor was?

April 17, 2022

I live in Florida and had an incredible experience with my purchase, you would expect communications issues between Florida and New Jersey but the communication, details and customer service was very good More

by cam648
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie - Registration
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you allowed us the opportunity to be your dealer of choice all the way from Florida! It was our pleasure! We appreciate your business! Enjoy your new Supra!

April 17, 2022

I had a good experience with Toyota . I have been buying cars from them for 30 years More

by Andrew.cavagnaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Toyota of Hackensack responded

Thank your for your feedback. We appreciate that you have been a long time client of Toyota of Hackensack for the last 30 years! We appreciate your business! Enjoy your new vehicle!

April 16, 2022

Car problem is apparently very difficult to diagnose. However, I feel that it is being given the proper attention and effort. More

by DIANECAPOZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! Certain issues can often be difficult to diagnose since there are so many moving parts within modern day vehicles. We appreciate your patience in this matter. Hopefully, our service department was able to find the root of the issue and resolve it.

April 16, 2022

They kept me well informed of every step. From the beginning they told me I would be there 2 hours so there was no surprise. They told me what things would cost and asked for consent before More

by CBM821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Marissa was transparent in both price of services provided as well as wait time. We do our best to be as transparent as possible with our service clientele. We appreciate your business! Thank you for choosing us for service!

April 16, 2022

The Rav4 I am currently driving is the third vehicle I have had serviced here. I am pleased with the courteous and knowledgeable staff and mechanics. More

by HRYEISLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are very appreciative that this is the 3rd vehicle you have serviced here with us. Thank you for choosing us for service! We appreciate your business!

April 16, 2022

Awesome place to go and have your car serviced everyone there makes you feel truly at home More

by BOOPSTER6475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Chiabo
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff makes you feel truly at home every time you visit us for service. We appreciate your business! Thank you for servicing with us!

April 15, 2022

I had an AMAZING experience leasing my new Rav4 with Melissa Louissaint. She texted me and kept me updated on everything that needed to be done, she was very helpful and knowledgeable, and she was a ple More

by szenin8630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you had a amazing experience with Melissa in regards to leasing a new RAV4! Thank you for allowing us to be your dealer of choice! We appreciate your business! Enjoy your new RAV4!

April 15, 2022

Very professional and personable crew. Quick to return correspondence and no question left unanswered. Even picked me up at the airport! More

by gravity_01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine, Mary Green
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear the at Internet Department was able to answer any questions you had regarding your vehicle purchase! Since you traveled from distance, the least we could do was pick you up at the airport! We appreciate your business! Enjoy your new Supra!

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