Toyota of Hackensack

Tire cup missed two after last time we got maintenance service ;please next time do any maintenance service your workers must have carefully put back on service ;please next time do any maintenance service your workers must have carefully put back on More

great service very good quality and very fast! Perfect coffee machine! All personal very very friendly! Perfect coffee machine! All personal very very friendly! More

Highly recommend! Jeff was great to work with! He went above and beyond to ensure top quality and secure our desired truck! He’s really good at focusing on what we nee Jeff was great to work with! He went above and beyond to ensure top quality and secure our desired truck! He’s really good at focusing on what we need and require. More

Jay Rim patiently helped and answered my questions about the Rav4 Prime, followed through on details about what to expect with the car being in transit, and was professional and courteous. Jeff pleasantly w the Rav4 Prime, followed through on details about what to expect with the car being in transit, and was professional and courteous. Jeff pleasantly walked me through the various steps when picking up the car. Overall an excellent experience! More

The entire team was great ! Ana - my salesperson was amazing ! She was fast & efficient. There were no hidden fees or surprises during my transaction. I gave her my budget - my Ana - my salesperson was amazing ! She was fast & efficient. There were no hidden fees or surprises during my transaction. I gave her my budget - my non negotiables & she delivered ! I highly recommend this establishment - the entire space is a unit that works together & it shows in their customer care. Thank you Toyota of Hackensack !! More

Rita was amazing, she did everything to help me and was very patient and competent,, very patient and competent,, More

The staff is really good, friendly and they have very good costumer service. I’m really happy with the service. good costumer service. I’m really happy with the service. More

Pleasant, professional, kind, understanding, efficient, capable staff, quick to help, able to respond to customers needs, and sensitive. capable staff, quick to help, able to respond to customers needs, and sensitive. More

I have been driving toyota for 30 years. I have been a customer at toyota hackensack for the past 25 years. This past experience has been the worst I have ever received. On saturday I have been a customer at toyota hackensack for the past 25 years. This past experience has been the worst I have ever received. On saturday I took my rav 4 for service and they told me I needed brakes and some work under the hood, I agreed to do them and they were about $980. I went to pick up the vehicle and when I got home I tried to pop the hood and ensure that everything was okay but the hood did not open. I called them 4 times and left them messages they never picked up or got back to me. I was completely ignored by the service rep. On thursday I took my other vehicle for service for oil change and tire rotation. When I picked it up they told me I needed brakes and that they were yellow. I asked to look at the brakes but they told me it was too late and to just go pay at the cashier. I was a bit frustrated with this but decided that if they said it was yellow it could not have been that bad. When I drove my car home my tires were shaking and I was freaking out. I took it to mavis to double check the brakes and they told me I needed a brakes change IMMEDIATELY, and that I was running a dangerous risk with how wasted they were. They showed me the brakes and they were close to finished! I called toyota back because I wanted answers. I spoke to a manager and told her of my poor service and how angry I was with the risk that I was put in. The manager was very unsympathetic to my situation and did not offer any real solutions. I told her was not going to go back again and all she did was offer to delete my name from the database. Seemed like he did not care about the poor customer service that her team provided or about losing a loyal customer. I don't think I will ever return to this toyota again. More

Best service and professional people. I am really grateful for the help they provided! Good luck I am really grateful for the help they provided! Good luck More