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Toyota of Hackensack
Hackensack, NJ
4,008 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,008 reviews
June 06, 2023
This dealership seemed to go out of their way to help me get the hard to find GR86 even though I was a out of state buyer. Tim Jacoby was a great help in initially helping me obtain the car I was wanting. get the hard to find GR86 even though I was a out of state buyer. Tim Jacoby was a great help in initially helping me obtain the car I was wanting. He provided great customer service. I was then assigned Miriam as my salesperson and she was absolutely OUSTANDING! She was very quick to answer all phone calls and emails with lightning speed. She seemed very in tune with my needs and she was very customer service oriented. She made all arrangements with my credit union and myself to ensure we received the needed paperwork and documents for a out of state purchase. If I could give her more than 5 stars I would. The only disappointment I had with this dealership is the $3000.00 markup over MSRP and they would not honor my $500.00 military discount I am elgible for. I understand a dealership is in business to make money, but these dealers make profit even off letting the car go for MSRP, so markups and not honoring elgible discounts for customers left a bad taste in my mouth and although I loved working with Tim and Miriam, I would not go back or recommend this dealership due to the markup and not honoring my military discount and in NO way should my disappointment be reflected on Tim or Miriam they both were outstanding but had their hands tied do to dealer greed! More
by armysniper1966
Employees Worked With
Tim Jacoby, Miriam Shanken
June 02, 2023
Santiago was the sales person . He is very good in sales very knowledgeable in order for us to be convinced. Well the following day we pickup the car . Thank you . He is very good in sales very knowledgeable in order for us to be convinced. Well the following day we pickup the car . Thank you . More
by TBDUMLAO
Verified CustomerEmployees Worked With
Santiago is the Salesperson 1st name
June 02, 2023
My car waa fixed and returned on time. Even though the service that i needed wasnt somwthing that i caused it was something caused at the shop with my previous service for the struts. That Even though the service that i needed wasnt somwthing that i caused it was something caused at the shop with my previous service for the struts. That wasnt pleasant and as well makes you feel pess confident in your toyota dealer when you have always trusted them. More
by ZGLYBAEZ
June 01, 2023
The technician said the engine belt need to be replace which I did and I took the belt and the tech cut with a blade was so bad which I did and I took the belt and the tech cut with a blade was so bad More
by AVIGAIL.13
Employees Worked With
May 31, 2023
These guys are real pros at this. Armando and his team were simply the best. Sending everyone I know to this dealer. Armando and his team were simply the best. Sending everyone I know to this dealer. More
by cgormally
Employees Worked With
May 30, 2023
Hackensack Toyota let me feel special with there warm welcome and excellent service which they offer welcome and excellent service which they offer More
by ENA.BROWN03
Employees Worked With
May 29, 2023
Usually good but lately had a very bad experience I may tell others don’t go tell others don’t go More
by LELE0502
Employees Worked With
May 28, 2023
We had a good experience and a smooth transaction with this dealer. We wanted to thank Evan Schekler for his service and entertaining all our questions this dealer. We wanted to thank Evan Schekler for his service and entertaining all our questions More
by MFAUSTIN73
Employees Worked With
Evan Sheckler
May 28, 2023
Everyone was very helpful. Bill took the time to make sure I understood all the features of my new car and to help me with personalizing the settings. Bill took the time to make sure I understood all the features of my new car and to help me with personalizing the settings. More
by ssing
