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Toyota of Lancaster

Lancaster, CA

4.5
6,079 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,079 reviews

June 07, 2024

Nice and clean everybody looks very professional Service Was nice and smooth no problems at all will be coming back for more services More

by littlerc69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Jimenez
Jun 07, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

June 07, 2024

The service they do for my car is excellent they explain to me everything they do and they do thank you More

by ROBAINAMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 07, 2024

I want to thank Joshua for the assisting me with my new car , he explained everything in detail . I am 100 percent satisfied with the service and would recommend my family and friends . More

by whernandez_14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Alperin
Jun 07, 2024 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

June 07, 2024

This is my 3rd car purchase from this dealer and I love the service team. It feels like home. More

by KarenS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you once again and Congratulations on your new car!

June 06, 2024

These folks were all very helpful and polite - very good customer service. Knowledgeable in their areas of expertise and answered all of our questions with full clarity. More

by mikemmpf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Alperin
Jun 06, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 06, 2024

The sales department was quite informative and very friendly. They answered all my questions. I have a follow-up appointment on Friday with Elsie for some additional training on my new vehicle. More

by spoondonnalea
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elsie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

June 06, 2024

Very friendly and comfortable accommodations when waiting for your vehicle. Only thing was prices were high, but I guess that is everywhere nowadays. More

by SUSANLAROUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. We strive to offer fair and competitive pricing, but we understand that perceptions can vary. We appreciate your feedback and will use it to make positive changes.

June 06, 2024

They were respectful, good people did a good job. I will return to the one in Lancaster. More

by ANGELINAW64
Recommend Dealer
Yes
Employees Worked With
To be honest, I really don’t remember the people that worked with me
Jun 07, 2024 -

Toyota of Lancaster responded

We're so grateful for your review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 06, 2024

Improper follow-thru on basic services rendered. Did not fill window-washer fluid on the 40,000 mile service, & did not R/R Wiper Blades per my specific instructions. This was a $100 plus visit. Che More

by msillifant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

June 06, 2024

I was disappointed I didn’t get a service report Letting me know if my battery is good my fluids are Good or not no one talk to me before or after service More

by ajocn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one talk to me
Jun 06, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. Normally the service report is texted and/or emailed but please reach out so we can give you a copy. Thank you for bringing this to our attention.

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