Toyota of Lancaster

I went into Toyota of Lancaster on January 31, 2024, and purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident th purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident that I decided that I did not want after all so I contacted my finance Manager, Ian Rybkin, and he refused to answer my emails or return my phone calls. I called several days and wrote him many emails, but he would not get back to me. I received a thank you letter from TOL with two business cards included. The first card I received was from Gladys Garcia, who is the TOL Customer Service Manager, so I contacted her to try and get my issues handled. She just pushed me off to someone else named Maricela. Maricela did handle one of my issues but stated that Ian would be into work at 1pm. that day and would contact me about my second issue. Ian never contacted me again. I decided that since I couldn't get anybody else to help me, I would contact the man on the second business card included in my letter, who is Geoff Yeager, whose title is GM/Partner. I wrote an extensive email to Geoff Yeager explaining everything that had happened and everyone I had dealt with and their refusal to help or contact me in any way. The GM/Partner of TOL has also decided to not contact me after two emails and a phone call to explain what has happened and how something so easy to fix has turned into such a disgrace and such a shame to have attached to your business. I have never been treated with such disrespect and just brushed under a rug like I don't matter, especially after spending $35,000. This is not much money to a lot of people but it is a lot of money to me but more than that it is the point of it. As far as Toyota of Lancaster is concerned, I would highly suggest traveling a little bit farther to a better dealership. I wish I had. More

It was a good experience. ... no complaints here.. fast service and showed me a car that my family needed. ... no complaints here.. fast service and showed me a car that my family needed. More

Very thorough he ask a lot of questions about my car and explained everything well go back to him on my next service thank you explained everything well go back to him on my next service thank you More

This time was much better than last time. Went much smoother with people who knew what they were doing and organized. Went much smoother with people who knew what they were doing and organized. More

Greeted with a smile. Spent time going over the plan of action. Will definitely give my friends recommendations. Spent time going over the plan of action. Will definitely give my friends recommendations. More

Frankly the deal is done and turned out fine in the end, but it was 10x harder than it needed to be. Sonny and Joseph know all the details. It's just my opinion, but I feel that I was very direct about how but it was 10x harder than it needed to be. Sonny and Joseph know all the details. It's just my opinion, but I feel that I was very direct about how I wanted to purchase and I followed through on my interest level and intentions. I have 800+ credit. I had a check in hand. I offered the possibility of cashier's check. I could have done wire transfer if they asked me - these work for buying homes seems to me like these should be reasonable payment options buying cars? The initial salesperson just ignored me after 2 days. If you add up cash in hand, excellent credit and motivated buyer, why would this deal take so long and so much back and forth? I have so many phone calls on my iphone and emails to prove this was so arduous. My review and comments are about the process of buying, not the car itself. More

Andrew went above and beyond to satisfy our needs! Don't hesitate and ask for him. He is giving you a good deal. Don't hesitate and ask for him. He is giving you a good deal. More

it was great, the gentleman that helped me was really transparent with me throughout the whole process. really kind and helpful. transparent with me throughout the whole process. really kind and helpful. More

Seamless and informative process. Great customer service and communication. Kept me informed during process and also told me about a service plan Toyota was offering for maintenance. Great customer service and communication. Kept me informed during process and also told me about a service plan Toyota was offering for maintenance. Wait time was also reasonable. More