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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,037 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,037 reviews

July 07, 2023

Dealership charged me an additional $3000 markup fee and used COVID as an excuse when I purchased my truck so I will never buy from them again but their service department is excellent and 5 star! More

by ECKERTCRNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Toyota of Lancaster responded

Thank you for your review. I can understand your frustration when it came to buying a car during the pandemic. Unfortunately it was a very low supply that was available to the dealers and public at that time. I'm sorry to hear we won't be able to earn your business for our sales department in the future but do appreciate that you keep us in mind for servicing your vehicle. Annie is one of the best. You are definitely in good hands with her.

July 07, 2023

Exelente servici al cliente quede muy contents con el cervicio I como me alludaron gracias por toda su atencion More

by ARREOLAADOLFO29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

July 07, 2023

Standard lower with not going over car service paperwork with car owner and questions being asked. Also I was not notified about a rip in my tire. More

by Connie Bolton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

July 07, 2023

Felipe, Anthony, and Hernan had the patience and knowledge to answer my noob buyer questions! Made my purchase quick and simple! Awesome people! More

by ldb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Garay
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Jul 07, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

July 07, 2023

My husband Gary and I (Vicki) have been pleased customers of Toyota of Lancaster for numerous years and our most recent visit to Toyota of Lancaster had NOT been an exception to that. Henry Guzman had been More

by grfrapp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian , Henry Guzman
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Jul 07, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

July 06, 2023

It was perfect she was so nice so friendly the whole experience was just great More

by jakreueger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Dirky
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Jul 06, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 06, 2023

Great service and great staff! Douglas, goes above and beyond with his knowledge and service provided. I would definitely recommend friends and family. More

by Fatima V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

July 06, 2023

Quick and courteous service, keeping me up to date as the repairs were done correctly. More

by thederie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her

July 06, 2023

I don’t really interact with the “dealership” but Eddie is the service advisor I always get and he’s always on his A game, very professional and kind. The rest of the staff just walks around with a tired f More

by Beeaguilar2389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie, Nayeli Carbajal
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Jul 06, 2023 -

Toyota of Lancaster responded

Thank you for leaving your honest review, it's always appreciated since we are always looking for ways to improve. I hope your next visit you'll see a difference with the rest of the staff. Eddie is great, I'm glad he made your experience a 5 star experience. I will be sure to share your review with him.

July 06, 2023

Tienen muy buen servicio son muy amables no te hacen esperar te hablan en tu idioma More

by IROCHA838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No está en la lista
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Jul 06, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

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