Toyota of Lancaster

I had a great experience at this dealership!! I’m very happy with my new car and with the great customer service that I received from Ricky, Rodrigo, Ángel and Tony. I highly recommend them!! Great team!! happy with my new car and with the great customer service that I received from Ricky, Rodrigo, Ángel and Tony. I highly recommend them!! Great team!! More

Great Experience I walked on to the lot looking for a used car. My budget for a used car. Kevin approached me and walked me through all the used cars. When he got a se I walked on to the lot looking for a used car. My budget for a used car. Kevin approached me and walked me through all the used cars. When he got a sense of what budget I was drawn to, he asked if I'd be interested in taking a look at the new cars. Long story short, I ended up with a new 2020 Camry SE. I absolutely love it, but I appreciated not having the pressure to purchase from Kevin, nor his manager Fin Finley. They went over all the details and even offered to let me take the car home for a few hours for the ultimate test drive. I ended up leaving and came back the same night, because I felt confident. Kevin went out of his way to help me and get everything done in the timeliest matter and simplest form. I am a happy customer and look forward to bringing my vehicle back here for all it's services and future vehicles. More

The Toyota dealership service department has been awesome, nothing but professionals... Even with this pandemic going on, they still get done in a timely manner...just a great group of humans taking awesome, nothing but professionals... Even with this pandemic going on, they still get done in a timely manner...just a great group of humans taking care of business! Love it! More

Fin Finley was great to me and still is after buying my car. Always there for me. Great sales person. Always answers my calls no matter what I am calling about. I don’t really care for sales people but Mat car. Always there for me. Great sales person. Always answers my calls no matter what I am calling about. I don’t really care for sales people but Mathew has changed my mind. More

Buying a Prius Prime This is not my first purchase at Toyota of Lancaster but it is my first for a Prius Prime. After 600 plus miles, I am very happy with the car. The buy This is not my first purchase at Toyota of Lancaster but it is my first for a Prius Prime. After 600 plus miles, I am very happy with the car. The buying experience was excellent based on the first contact with the salesperson and his manager. I was not satisfied with the loan/paperwork process, as always it takes far too long. This was a cash purchase and it did not appear that the dealership was busy so the wait time should have been reduced. Finally, it seems that the window etching is not explained very well or not mentioned at all. I should not have agreed to it and can only blame myself for accepting it. A cautionary tale to take your time, don't arrive tired, and carefully review the options that a dealership may tack onto the sale. The dealership must make money to stay in business, but this is bordering on fraud -Webster's definition - and should be stopped. This issue alone may cause me to consider a dealership out of the area when I'm in the market for a new car in the future. More

Thank you to Jr our sales rep and Tony Hernandez the floor manager for a pleasant experience as we car shopped last month and found a car that met our needs . Courteous and professional gentlemen with floor manager for a pleasant experience as we car shopped last month and found a car that met our needs . Courteous and professional gentlemen with great customer service. We definitely will be recommending them. More

I can't tell you how pleased I am with the Staff at this location. From the professionalism and customer service to the Great Deals they Have. I came in looking to make a deal and that's exactly what I got. location. From the professionalism and customer service to the Great Deals they Have. I came in looking to make a deal and that's exactly what I got. No bull.. No run around. Just great salesmanship and customer service. It started with the website inquiry which led to a sales team member (Eddie Alvarez) reaching out to me about my inquiry. We arranged a time for me to come and see the inventory. There I was introduced to Joe Garrido who helped me get the best deal possible. The team was very accommodating as I needed to make a few trips to finalize our deal. But once everything was in order we met Eddie Gonzalez who also excels in great customer service. My overall satisfaction with these men is beyond. I am extremely happy with my selection and the deal I got. Thank you Eddie A., Joe G., and Eddie G. More

I was very disappointed in regards of lack of service on my 2020 corolla,I had called in to make an an appointment to have my fuel gage checked,I felt that is not reading reading right.So I had a actually a my 2020 corolla,I had called in to make an an appointment to have my fuel gage checked,I felt that is not reading reading right.So I had a actually appt.i didn't have any other service to my car,they specifically knew what my apot,was about.The very second I spoke to a service rep.I informed her what was going on with my vehicle. It felt like I was being discouraged from having my vehicle checked.A lil reminder I had and appt.So I was told it would take 2hrs,fine i was good with that.So I checked on my car approximately 2hrs later,and was informed by the desk clerk,that no 1 had looked at my car,and it would still be awhile before anyone looked at my car,due to some staff out to lunch.I was very very disappointed at that point because I had an actual appt.to have my car looked at.I wasn't there for any other specific service,then asked to have my gauge looked at.So I felt it was a waste of my precious time,i felt extremely disappointed so I pulled my car from the service area..That I feel was very unprofessional 🤯🤯 More

Excellent customer service!! Met all my needs and expectations. Will highly recommend him any everyone. Thank you Rodrigo for such a great and easy purchase. expectations. Will highly recommend him any everyone. Thank you Rodrigo for such a great and easy purchase. More