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Toyota of Lancaster

Lancaster, CA

4.5
5,984 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,984 reviews

May 10, 2020

It was a very easy quick experience, everyone seemed nice and liked their job. Keep up the great work, and keep the employees happy like they seem now today. More

by TGRABBIT93
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Martinez, Stephanie Santiago, Michael Santamaria
May 09, 2020

Scheduling difficulty but not insurmoutable Hard to schedule maintenance on line. After filling out my information and sending it I received a call from a new car salesman who wanted to sell me More

by RUSKOCHIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 08, 2020

I called to speak to an advisor to tell him about the problem. He made me an appointment 4 days later only to drop off my car get my own ride back home. I received a call late in the afternoon informin More

by dgramirez
Recommend Dealer
No
Employees Worked With
The receptionist
May 12, 2020 -

Toyota of Lancaster responded

Hi dgramirez, Your initial appointment was set up only to verify the vehicle fell within the parameters of the warranty extension. Once validated, we made the arrangements for the work to be done. We can understand your frustration with all the COVID-19 protocols implemented to remain open during this epidemic. With a reduction in staff and shortened hours of operation, it curtailed our abilities in what we could get done in a day, but we appreciate your feedback. We apologize for not providing you with the service you expected. Please feel free to call our customer relations manager, Teresa Caso, at 661-952-2103. Thank you, and be well. Toyota of Lancaster

May 08, 2020

I have a recall on my car for the fuel pump they said that you cant drive or it will cut off. Toyota didnt have the part and doesnt know when they are getting it. More

by HILLDELLA
Recommend Dealer
No
Employees Worked With
Stephanie Santiago
May 12, 2020 -

Toyota of Lancaster responded

Hi HILLDELLA, Toyota is working hard on the remedy for your vehicle's recall and will notify you as soon as it's available. Until then, we reached out to you to provide you with an interim vehicle. We apologize for the frustration this has caused you and want you to know that all of us at Toyota are working to help mitigate the effects of this recall. Thank you for your input. We appreciate you! Toyota of Lancaster

May 07, 2020

Thank you Lancaster Toyota for always taking good care of me and my Camry. I appreciate the professionalism and the friendliness of the service staff. Always a pleasure! More

by Susan
Recommend Dealer
Yes
Employees Worked With
Max Ciotti, Stephanie Santiago
May 07, 2020

my sales person, i give her 110% she was the best my sales person was the best, the finanace department terrible, she was rude Navi was the best, she work hard to get us the vehicle, she was fri More

by LASTRESOURCE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rabia Naib
May 06, 2020

Better Place Better People Better Service friendlier now rather than my past visit. I have a friend there working with you his name is Julio or July. Stephanie still there she handled my las More

by FSTAANALMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
May 06, 2020

Service writer was awesome. Actual service inspection was obviously not completed as stated. Found my battery had been leaking and very apparent but I was never told or offered replacement, clean up, etc. Ha More

by PHATDAKIND
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
May 06, 2020

Rodrigo was very helpful and quick with everything i needed when i came in to get my Jeep. I am a first time buyer and he explained everything to me very thoroughly and helped me get my finance payments More

by Nattyhag
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020

Even though I no longer own a Toyota I still take my vehicles into Sean Preston. He is very knowledgeable and great to deal with. Very happy with my experience with Sean Preston and Toyota of Lancaster More

by blyme2003
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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