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Toyota of Lancaster
Lancaster, CA
5,989 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 5,989 reviews
March 26, 2020
Fin and Uri were extremely polite, patient and customer-focused. Everyone was superb and kept you informed, and ensured the customer’s wishes were their priority. I would shop there again for sure customer-focused. Everyone was superb and kept you informed, and ensured the customer’s wishes were their priority. I would shop there again for sure! More
by RONMAT27
Verified CustomerEmployees Worked With
Matthew Finley, Uriel Medina
March 26, 2020
Rodrigo Rojas was great, Floor Manager has some learning to do on how to deal with customers. He seemed upset at my requests while I was trying to work a deal that would be comfortable for me with a car I was n do on how to deal with customers. He seemed upset at my requests while I was trying to work a deal that would be comfortable for me with a car I was not 100% satisfied with. He literally snapped and walked away to not be seen again. I understand you have a car to sale but you should be more preoccupied with making your customer feel comfortable and satisfied as that is the only way they will purchase a vehicle! More
by JT
Employees Worked With
March 26, 2020
Sales and service people were great but I felt that the manager (don’t know his name) who told me about the warranty was not honest about all the options I had. Cisco who was in finance was 5 star—I am no manager (don’t know his name) who told me about the warranty was not honest about all the options I had. Cisco who was in finance was 5 star—I am not talking about him. More
by PATHOLATIN
March 25, 2020
Got my Tundra serviced, oil change etc. without an appointment and they were done a couple hours. Very professional. Was on the fence about using dealer for service once out of warranty but I think I’ appointment and they were done a couple hours. Very professional. Was on the fence about using dealer for service once out of warranty but I think I’ll use them now. More
by DFRED777
Employees Worked With
Michael Santamaria
March 25, 2020
Stephanie is a great asset to this company , knows how to get things done in a timely manner with 100% accuracy. Really treats you with respect as if you were a family member , and has great PR skills , alwa get things done in a timely manner with 100% accuracy. Really treats you with respect as if you were a family member , and has great PR skills , always smiling 👍 More
by stevek4369
Employees Worked With
Stephanie Santiago
March 25, 2020
110000 service oil left on engine and hood (not happy). I have been to Sierra Toyota many times since our first purchase in 1988 and I don't think there has been 3-4 oil left on engine and hood (not happy). I have been to Sierra Toyota many times since our first purchase in 1988 and I don't think there has been 3-4 times that I have received my car back with a problem. More
by doug camry lancaster
Employees Worked With
Tom Grabbit, Joey Gonzales
March 23, 2020
excelent service excelent comunicationeverything was excelent service excelent comunication everything was perfect ! i really aprecciate all thete to explain me everything what i need to know about excelent service excelent comunication everything was perfect ! i really aprecciate all thete to explain me everything what i need to know about my car and fast More
by SUSANA Molina
Employees Worked With
March 22, 2020
This service visit took longer than any other. It was a super busy day at Toyota of Lancaster, however, the staff was AMAZING, especially the cashier. super busy day at Toyota of Lancaster, however, the staff was AMAZING, especially the cashier. More
by sassiberry
Employees Worked With
Cashier, Max Ciotti, Stephanie Santiago
March 21, 2020
My appointment was for 8:30 a.m. I did not leave the dealership until after 4:00 p.m. I had to do the calling to find out what was going with my car. it seemed that nobody cared that my time was valuabl dealership until after 4:00 p.m. I had to do the calling to find out what was going with my car. it seemed that nobody cared that my time was valuable and did not inform me about how long the car would take. When I met the service dealer he informed me that the process would take about four and a half hours. I'm very very disappointed in the service I received from Toyota Lancaster. More
by maxrextrix
Employees Worked With
March 21, 2020
My wife and I have spent some time at the dealership and had no issues. I/we like 99% of the staff we have ran into or dealt with. The service department did a great job both times we have been there so far had no issues. I/we like 99% of the staff we have ran into or dealt with. The service department did a great job both times we have been there so far in and out surprisingly quick. THANKS TOYOTA OF LANCASTER and our salesman July Puzon. More
by T and T
