Toyota of Lancaster - Service Center

Mostly friendly staff who understand customer's needs. However, I prefer to find other places to fix my car because of their overpriced work. I had to fix an issue they caused and they were not willing to However, I prefer to find other places to fix my car because of their overpriced work. I had to fix an issue they caused and they were not willing to fix it. More

Great customer service ! Always a pleasure to deal with. Five star service. Simply the best. Always a pleasure to deal with. Five star service. Simply the best. More

Staff is very helpful and knowledgeable. Although is was a couple hours wait. Overall, good service. Although is was a couple hours wait. Overall, good service. More

The service center here is normally really good , I did have a problem with the last long trip I took where the tie rod nuts weren’t tightened properly and I had to seek service . Otherwise I would have gi have a problem with the last long trip I took where the tie rod nuts weren’t tightened properly and I had to seek service . Otherwise I would have given them 5 stars . More

The service agent that helped me was very friendly and courteous, also she seemed to be very knowledgeable about the vehicles. courteous, also she seemed to be very knowledgeable about the vehicles. More

It's my first time coming to this Toyota and the customer service was amazing also everybody is very professional polite I love that they have coffee in the morning for everyone thank you Toyota and employee service was amazing also everybody is very professional polite I love that they have coffee in the morning for everyone thank you Toyota and employees More

Tony and Marco where a very great help fast and easy purchase no haggle or nothing straight forward with our purchase purchase no haggle or nothing straight forward with our purchase More

Not upfront with you for what services you’re getting performed and cost! I was charged for tire rotation when I was unaware of service. I never received a multipoint inspection sheet on my vehicle, and performed and cost! I was charged for tire rotation when I was unaware of service. I never received a multipoint inspection sheet on my vehicle, and service representative was very rude when I asked about charges. I wouldn’t recommend Toyota of Lancaster to anyone looking to have service done. I drove 45min to have my vehicle serviced only to be disappointed with they why things were handled. More

Way too expensive. All I needed was a duplicate key fob\remote. It cost over $300! Belatedly, I found out that Car Max would have programmed it for less than $100. Al All I needed was a duplicate key fob\remote. It cost over $300! Belatedly, I found out that Car Max would have programmed it for less than $100. Also, I had an appt. to program the remote and showed up 15 minutes early. It was almost an hour before they took my car. What was the point of making an appointment? Lastly, while I appreciate that the mechanic covered my seat in plastic, but it would have nice if they didn't leave it in the back seat. I'm used to that plastic being thrown away. This was my first experience with a Toyota Dealership and I will do everything I can to avoid going to one in the future. I will also warn my friends and colleagues at school. I gave 1 star, because at least the remote works. More

Bad customer service,, bad customer service,, bad customer service ,, bad customer service.. bad customer service customer service ,, bad customer service.. bad customer service More