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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,957 Reviews

3,957 Reviews of Toyota of Lancaster - Service Center

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July 27, 2023

,Professional, knowledgeable,,helpful! ! great communication,,on time, comfortable waiting area, friendly,honest, explain the diagnostic results, Jesus Ch More

by nursepj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 27, 2023

I like that we can make appointments for “faster service”. I disliked when I was told that vehicles with less than 25K miles get priority over higher mileage vehicles even though they made an appoin More

by FERBLANCO78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Jul 27, 2023 -

Toyota of Lancaster responded

Thank you for providing your feedback. We appreciate knowing ways we can improve our customer service for our Loyal Toyota Customers so we can improve the experience in our Service Department. We will look into the issue or concern you had during your visit.

July 27, 2023

Great customer service! He was very kind and explained everything in detailed! Everyone was nice & got my car done in no time! More

by Nat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

July 26, 2023

The customer service staff always changes. Most of them when I ask for pricing on they don't respond. The part department staff is deplorable especial one long time employee. More

by EJOAQUIN196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. If you do need any pricing in the future please feel free to contact me at (661) 952-2103

July 26, 2023

Service is always great, they it will take 2 hours and it’s done in 2 hours More

by kenerma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

July 26, 2023

I really don’t want to write this right now. It seems I’m being forced to do it More

by SWEET4HIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Toyota of Lancaster responded

I appreciate you taking time out to leave some feedback but we don't want you to feel forced in any way. If you have any other questions or concerns please reach out to me at (661) 952-2103

July 26, 2023

Streamlined appointment system. Appointment reminders are helpful. The service advisors are well trained in general. More

by lonestar3master
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Jul 26, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 26, 2023

Timely & courteous service. A great job done just in 2 hours. Highly appreciate Toyota for it's expertise in handling maintenance. More

by torres78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

July 25, 2023

Erick Bravo had always been the best advisor to us. Thank you for the great customer service, attentive treatment and professionalism. We appreciate it. Oushana Family More

by aeoushana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with him and the rest of our team.

July 25, 2023

I highly recommend this dealership to anyone who wants to purchase a Toyota. The staff is very helpful, very kind and do everything they can to make sure that your police when you drive off. More

by WATKINSANN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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