Toyota of Lancaster - Service Center

I already gave a review last week. And the review was poor… Eliana Ascencio emailed me about how she could help resolve the issues I had about the service. I called her back and left v And the review was poor… Eliana Ascencio emailed me about how she could help resolve the issues I had about the service. I called her back and left voice message and she has still failed to contact me! Why reach out to someone to tell them they want to help and not follow thru? More

The service advisors at this dealership are all very helpful and no time wasted by the advisors helpful and no time wasted by the advisors More

Great customer service from our technician. Fast and easy just how we needed it to be. Thank you! Fast and easy just how we needed it to be. Thank you! More

I have had my 2018 Camry SE serviced at Toyota of Lancaster since moving to California from Texas in 2019. I like their personal touch with a Service Specialist assigned to you from the start that t Lancaster since moving to California from Texas in 2019. I like their personal touch with a Service Specialist assigned to you from the start that tracks your auto and updates you as to the progress. I needed a full service, and while in the shop, they discovered a nail in my tire. They were just about at the place they needed replacement so four replacement tires were ordered. They also found a wheel was damaged and ordered it for me too. When they came in, they got my car in and out quickly. They are very good at all forms of service and the attitude of employees is great! More

My feelings were hurt because I sat for 3 hours for a screw in my wheel well, and to get my splash guard secured underneath to avoid future problems. After an hour in a half, I checked to see if I had be screw in my wheel well, and to get my splash guard secured underneath to avoid future problems. After an hour in a half, I checked to see if I had been forgotten for this simple task. I was not given any update,s o I waited patiently, assuming that it must've been really busy only to get my car back without the very screw I was told needed to be factor installed not to be fixed at all. The charge of $51 was refunded, with barely an insincere apology from the manager who was not aware of the full story. The employee that was responsible seem to be unconcerned. I'm still amazed that I didn't matter and was not considered as a customer. I'm really hoping no one else will be treated this way.. I don't need anything else. I would not recommend this location for fear that they can't be trusted to do a small job, how much more something more serious. More

I have been getting my car serviced here at Toyota of Lancaster sent 2008 when I brought my car from there and the service has been excellent. Lancaster sent 2008 when I brought my car from there and the service has been excellent. More

Wasnt very interested in servicing customers. Wasnt impressed in the people in the service dept Wasnt impressed in the people in the service dept More

Great service is always very friendly and helpful. Always ask if I need anything else Always ask if I need anything else More

I always get a good service on my vehicle at Lancaster Toyota but not always smooth through the automated appointment system. This time seemed smoother by calling for an appointment instead of trying to d Toyota but not always smooth through the automated appointment system. This time seemed smoother by calling for an appointment instead of trying to do it online. The check in upon arrival still needs work on the portal system but the greeters are awesome and welcoming and my service team member Gus works hard to make the experience smooth and positive. Always grateful for the exceptional service I’ve received from them for over a decade. More

xxxx poor xxxxxxxx xxx service department. Can't put a battery in right don't trust to pour xxxx out a boot Can't put a battery in right don't trust to pour xxxx out a boot More