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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,957 Reviews

3,957 Reviews of Toyota of Lancaster - Service Center

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October 08, 2021

Awesome service … very happy with the parts and service dept. always going above and beyond expectations. Wouldn’t go anywhere else . More

by PMSBRAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2021

Good experience people were courtesy and prompt. On time and easy exit. Car was completed on on my way More

by PASTORDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2021

Didn’t do the inspection. Was missing a windshield wiper and they never need noticed, makes me believe they really didn’t inspect as they should. Very disappointed More

by LOPEZROSARIO032594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yasmin Villagomez
Oct 06, 2021 -

Toyota of Lancaster responded

Hi LOPEZROSARIO032594, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like to resolve this issue. We will have your advisor, Yasmin, contact you for a follow-up to your appointment. Thank you for making us aware of this situation. Please feel free to reach out if you have any additional concerns. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

September 29, 2021

Customer service was very helpful the called me once my car was done which took about 30minutes for service to be done on car . Was very pleased with they work More

by ISABEL.ALT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2021

Great friendly and professional service. Appreciated the attention to detail to my car, service and wait time. Made coming to the service department a pleasure. More

by TONYAFREEMAN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2021

I came in for an oil change without appointment and met Stacia Delaney. She is very kind and pretty much explained how procedure works with no appointment. There after she told me it was about 2 to 3 hours More

by MINH.H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacia Delaney
September 21, 2021

All the staff are friendly eager to help and explain all the necessary work to be done. More

by JUMICGAFF2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Stephanie Santiago, Keri Spencer
September 15, 2021

Fast, friendly, cool, Happy workers. alway with a smile. Do enjoy going. Toyota team makes my car service easy like always. More

by DARTHHANDSOM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

I was upset when they made the appointment to find out they did not have the oil to change on my vehicle! So I would have to wait for several months More

by KALLAK17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 15, 2021 -

Toyota of Lancaster responded

Hi KALLAK17, Thank you for your feedback. We understand your frustration, and we're sorry to have to report delays. We are currently back-ordered for many products we all rely upon. Unfortunately, this situation has affected many different businesses globally, and we're working to get things back to normal as soon as possible. In the interim, we appreciate your patience and value your business. Drive Safe Toyota of Lancaster

September 14, 2021

I love coming there you guys do a great job on my car I really want the Toyota tundra but I don’t want to car payment I have a 2019 Toyota Camry with 10,000 miles on it but I love my car but that Toyota tu More

by ALWAYZZATWORK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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