Toyota of Lancaster - Service Center

Perfect customer service and friendly . Great information about recalls about my car.. I was asked if I may have any questions or concerns. Thanks for the service again. about recalls about my car.. I was asked if I may have any questions or concerns. Thanks for the service again. More

I typically love Toyota. I have been aLoyal customer for I typically love Toyota. I have been a Loyal customer for 12 years. This last experience was absolutely horrible. My right back bumper/tail light wa I typically love Toyota. I have been a Loyal customer for 12 years. This last experience was absolutely horrible. My right back bumper/tail light was scratched and cracked. The service rep was kind, but the general manager was incredibly rude. He didn’t introduce himself, and refused to pay for all the damages. I had to come out of pocket for the paint job, and they replaced the tail light. I had to come back 3 different times, and had to take leave from work to accommodate. I was not offered a rental, and had to wait approximately 6 hours twice. Additionally, I had to pay cash for the paint job because the technician didn’t accept card. This was completely unprofessional, and very disappointing. I expect my car to come back to me in better condition then it was. This has never happened, and to be overlooked and only half helped was horrible. I do not plan on coming back to Lancaster and will be making the drive to the Valley for service. Mike really did try to help, but the general manager was horrible. If this is the representation of leadership for Toyota then this is not where I want to continue with my service. More

The staff was really friendly and knowledgeable regarding my car’s maintenance questions. Also, the waiting room was very comfortable; which made the waiting experience an enjoyable one. my car’s maintenance questions. Also, the waiting room was very comfortable; which made the waiting experience an enjoyable one. More

I didn't have to wait long and customer service was friendly and helpful. I was helped in a timely matter. Nice work guys. Thanks friendly and helpful. I was helped in a timely matter. Nice work guys. Thanks More

Very satisfied with my service. The vehicle was finished within the estimated time period and it was an overall, very positive experience. Sean and the service staff continue to do a fantastic job. Thank within the estimated time period and it was an overall, very positive experience. Sean and the service staff continue to do a fantastic job. Thank you! More

I’ve been bring my car to this service center for a couple of years now. So far so good. I’m glad to have the car serviced on a schedule of every 5,000 miles. I think it will help when I decide to sell couple of years now. So far so good. I’m glad to have the car serviced on a schedule of every 5,000 miles. I think it will help when I decide to sell it. More

I have had both of my car and truck serviced here at this dealership and have been satisfied with the work that has been done except the last time. While rotating the tires the wheel lock key was messed up, dealership and have been satisfied with the work that has been done except the last time. While rotating the tires the wheel lock key was messed up, I was told they would send me a new one since I lived out of town. My service was done 8/21/20 to this day 9/15/20 I still have not received it and have talked to a couple people regarding this issue. More

I trust Toyota of Lancaster and would never bring my vehicle to any other facility to perform basic or major service.Keep up the good work and great service vehicle to any other facility to perform basic or major service.Keep up the good work and great service More

For several years now you have serviced my Prius and have done a very good job. Great employees, very friendly and professional. My service advisor Chanin is exceptional. A Toyota car guru, quite knowledgeab done a very good job. Great employees, very friendly and professional. My service advisor Chanin is exceptional. A Toyota car guru, quite knowledgeable with the working mechanism of the car. The minute you explain your concern and problems, she knows exactly what's wrong and need to be addressed. I whole heartedly trust her recommendations and pleased with the results. I'm happy to say, overall, you provide excellent reliable service. More

I mostly get my Camry serviced at Toyota of Lancaster. The service is almost always prompt. Even when I wait on my car, I get it back in time to still go to work. Now that I'm working from home a few days The service is almost always prompt. Even when I wait on my car, I get it back in time to still go to work. Now that I'm working from home a few days a week, I get dropped off in Palmdale which is very convenient and UB is great. More