Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,946 Reviews of Toyota of Lancaster - Service Center
Sort by
August 24, 2020
Super friendly staff member Melissa is always there to assist me with my toyota care service. She answers my questions and my service experience is easy peasy. assist me with my toyota care service. She answers my questions and my service experience is easy peasy. More
by SCH_172
Verified CustomerEmployees Worked With
August 23, 2020
I've been waiting for two weeks to get a new AC line which your dealership said was nowhere in the nation and had to be ordered I find this to be a problem that takes two weeks to get line ordered and d which your dealership said was nowhere in the nation and had to be ordered I find this to be a problem that takes two weeks to get line ordered and delivered from anywhere in the world I think it's because it's warranty work and I've been driving in this hundred plus weather for two weeks I appreciate the effort of your shop and I will give a better review Once you accomplish all the work but at the moment it's the time Factor that's a little disappointing what you're working the past has been very good still waiting on my line. Thank you. More
by JEFFRODGER81
Employees Worked With
August 23, 2020
The only person I spoke to was Melissa. It is always a pleasure to come in contact with someone who know about great customer service. Great communication, and made me feel good to speak to her. I had a v pleasure to come in contact with someone who know about great customer service. Great communication, and made me feel good to speak to her. I had a very early appt. and with the pandemic happening. It was a great experience. Thanks Melissa. More
by Honey60
Employees Worked With
August 23, 2020
Every time I take my car for service. I'm received with a smile and always have the best advises to take care of my car. smile and always have the best advises to take care of my car. More
by Miguel Castillo
August 22, 2020
I love Toyota of Lancaster. However I recently took my Tacoma in for mudflap install and step rail install. My appointment email told me to report at 7AM. However the Service department did not open unti Tacoma in for mudflap install and step rail install. My appointment email told me to report at 7AM. However the Service department did not open until 8! Toyota of Lancaster needs to update their email. More
by FREDJARA
Employees Worked With
Other Employees :
July Puzon, Tom Grabbit, Joey Gonzales, Noe Rodriguez
August 22, 2020
Melissa took care of our unscheduled service visit with professional and courteous care. I appreciated the clear polite communication that is so often missing from today’s businesses. This interaction is e professional and courteous care. I appreciated the clear polite communication that is so often missing from today’s businesses. This interaction is enough to earn my business again and again. Toyota of Lancaster, learn the employees that add value to your dealership and please keep those people. I’ll keep coming in with service like that. More
by Wil745!
Employees Worked With
August 20, 2020
Sean is one of you best service advisors at the dealership and always works to keep you advise on your vehicle maintenance on your vehicle. dealership and always works to keep you advise on your vehicle maintenance on your vehicle. More
by Ojohn
Employees Worked With
August 20, 2020
When I was purchasing the vehicle, I told the salesman that there was weather stripping falling off of the roof. He said we would be able to correct this at a later date. Also, the interior of the car was that there was weather stripping falling off of the roof. He said we would be able to correct this at a later date. Also, the interior of the car was not detailed. I brought these to his attention and he told me to bring it in the following Wednesday because it was Saturday they were unable to detail the car and fix the weather stripping. I asked the salesman if I needed an appointment and he told me "no, just bring it in on Wednesday." I came in on Wednesday and waited in the service line for 45 minutes, only to be told that there was no service request put in and that I would need to wait for the salesman to input the request. The salesman was not coming in that day and I had to be at work. I drove for Rosamond to Lancaster, only to waste my time. I had to fix the weather stripping myself and my car was never detailed. I was promised that these issues would be resolved. I never received a callback, I am very upset with the lack of customer service. You sold me the car and I guess that's it. I will find another car dealership to purchase my next vehicle. More
by EMENDOZAYOUTH
Employees Worked With
August 20, 2020
Chanin is awesome! Hands down the best service advisor I have ever dealt with. Got me checked in and on my way very quickly, kept me informed on the work, and let me know immediately of any issues. have ever dealt with. Got me checked in and on my way very quickly, kept me informed on the work, and let me know immediately of any issues. More
by CARWOOD1234
Employees Worked With
August 19, 2020
The representative was fantastic. Very friendly and personable. He took care of my problem without me having to come back. My van was looked at and back to me in probably less than 15 minutes without personable. He took care of my problem without me having to come back. My van was looked at and back to me in probably less than 15 minutes without an appointment. I was very impressed with young man. More
by KTING1947
Employees Worked With
Michael Santamaria
