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3,945 Reviews of Toyota of Lancaster - Service Center
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August 14, 2020
Overall good experience Kiara was very helpful &professional Took my Prius in for 160,000 mile oil change, tire rotation and fluid checks. Mentioned to the service dept. that my Tire Pressure Annunciator was ON Took my Prius in for 160,000 mile oil change, tire rotation and fluid checks. Mentioned to the service dept. that my Tire Pressure Annunciator was ON constantly - not sure WHY. Oil was changed, Tires were rotated. Tire Pressure Annunciator was STILL ON constantly. Returned to the Service Dept. spoke w/ Kiara again and car was checked again. Upon return, mechanic THIS time noted there was a NAIL in the Passenger Rear Tire leaking pressure causing Annunciator to come ON. Finally, they added air to all the tires and Annunciator went OUT. Customer Comment: When rotating tires, make sure the Tire Pressure is checked, as in this case it wasn't noted anywhere on the Invoice. Slow down, and make sure to check everything needed during the service appointment, don't skip steps. When I asked about having the tire with the nail replaced, was told the dealership wouldn't do it. I asked WHY and was told they couldn't guarantee the OTHER tires? WHY would they need to be guaranteed - they are guaranteed by Michelin (Firestone). I was even willing to buy 1 tire which the dealership COULD have warrantied - not sure about the runaround unless it was because the dealership was trying to SELL me NEW tires. Unfortunately, those WERE NEW tires only 1 1/2 years old with < 15,000 miles on them and in GOOD shape. I also was told that if they pulled the NAIL out, the air would leak out. So I asked, why can't they patch it? Was told that it was too CLOSE to the Tire Wall section of the tire. After all was said and done, I took the tire to another tire store, and they PATCHED it w/o ANY excuses. Was told by them about dealerships wanting to sell you NEW tires is WHY they wouldn't fix it. I DO PRAISE Kiara Santos for everything she did to get me back on the road as quickly as possible since I was Teleworking from home that day. She was very PROFESSIONAL, POLITE, provide OUTSTANDING service to an existing customer with the dealership. Thank you Kiara Santos! Tomas Petrik Lancaster, CA More
by petriktl
Verified CustomerEmployees Worked With
August 13, 2020
Bought 5 vehicles from Toyota of Lancaster, what makes them the best is Chanin Yescas service advisor! She has a great personality and ensure the customer and vehicle are properly taken care of!!! them the best is Chanin Yescas service advisor! She has a great personality and ensure the customer and vehicle are properly taken care of!!! More
by TD
Employees Worked With
August 12, 2020
Oh lord the people here are super rude makes me feel sad. I’m not sure what I did wrong. And to get an appointment takes about week just to get the maintenance done. Imagine if I needed a big service done. I I’m not sure what I did wrong. And to get an appointment takes about week just to get the maintenance done. Imagine if I needed a big service done. I can’t imagine More
by Palmdale661
Employees Worked With
Stephanie Santiago
August 10, 2020
The amount of time for a service appointment is to long. It used to be like a half hour and now it was 2 hours It used to be like a half hour and now it was 2 hours More
by LADY-WOLF
Employees Worked With
Other Employees :
He did not have business cards he just started
August 08, 2020
35K ToyotaCare service - pre-scheduled appt Arrived on time at 0800 hours. In/out by 0930 hrs including oil change and vehicle check. Had a chance to chat/catch-up with my salesman - Ant Arrived on time at 0800 hours. In/out by 0930 hrs including oil change and vehicle check. Had a chance to chat/catch-up with my salesman - Anthony Doyle. Another great experience at Toyota of Lancaster (CA) More
by ECBERMAN
August 06, 2020
I have been going for service here about a year. So far it is smooth process once you get inside. Getting to that point is time consuming with ot without an appointment. it is smooth process once you get inside. Getting to that point is time consuming with ot without an appointment. More
by JJBROKER
Employees Worked With
August 04, 2020
Got the answers I needed. Joey and Sean were great, the truck was ready when promised, I was kept in the loop and I'm totally satisfied with the service and respect they gave m Joey and Sean were great, the truck was ready when promised, I was kept in the loop and I'm totally satisfied with the service and respect they gave me. More
by Linda E
August 03, 2020
Had a great experience here, mostly because of my salesperson who helped me out. Ian Mendoza was incredibly helpful and welcoming. He helped me out throughout my whole experience getting a car out. I salesperson who helped me out. Ian Mendoza was incredibly helpful and welcoming. He helped me out throughout my whole experience getting a car out. I appreciated the extra mile he went and has gone to help me out. Thank you. More
by Roxana
Employees Worked With
Ian Mendoza
August 01, 2020
great service The service was excellent. The place took care to make sure things were moving along and the service rep worked hard to get me good prices and a disc The service was excellent. The place took care to make sure things were moving along and the service rep worked hard to get me good prices and a discount too. More
by longtime owner
Employees Worked With
Joel Gonzalez
August 01, 2020
The Toyota service team members are always so kind and helpful. They answer all my questions thoroughly and make sure I’m satisfied with their services before I leave. helpful. They answer all my questions thoroughly and make sure I’m satisfied with their services before I leave. More
by ANDREAAREVALO42
Employees Worked With
