Toyota of Lancaster - Service Center

You need to find a service manager you trust I had problems getting answers on the phone and was continually transferred from place to place. I was getting very frustrated. I hung up a tried agai I had problems getting answers on the phone and was continually transferred from place to place. I was getting very frustrated. I hung up a tried again and Kiara Santos answered the phone. She was wonderful and coordinated tire ordering and my service to happen at the same time. I will go back and ask for her. More

A rare good visit. A good rating this time since service was completed on time and no surprises when I picked up my car. Last time they did not keep me informed during A good rating this time since service was completed on time and no surprises when I picked up my car. Last time they did not keep me informed during service when I could have had my brakes replaced during that service trip and after already being there waiting for my car to be serviced--did not want to hang around even longer that day. Everyone was socially distanced and wearing masks which is appreciated at this time. More

Fast and easy service Service was done fast and easy. Did not have to wait long. Recommended and would come back for more service since it is the closest Toyota nearby Service was done fast and easy. Did not have to wait long. Recommended and would come back for more service since it is the closest Toyota nearby More

Always get the best service when bringing in my car for service. During this visit I got some questions answered and concern about the protection my vehicle has. service. During this visit I got some questions answered and concern about the protection my vehicle has. More

Excellent service and fast! Recently came in for an issue with a door lock. It was handled quickly and professionally. I would recommend this dealer to family and friends without Recently came in for an issue with a door lock. It was handled quickly and professionally. I would recommend this dealer to family and friends without a concern. Thank you! More

I found that he was very friendly and most helpful, all of my service needs were meet. I was impressed by the quality and speed of service. Thank you Toyota of Lancaster! of my service needs were meet. I was impressed by the quality and speed of service. Thank you Toyota of Lancaster! More

The Toyota dealership service department has been awesome, nothing but professionals... Even with this pandemic going on, they still get done in a timely manner...just a great group of humans taking awesome, nothing but professionals... Even with this pandemic going on, they still get done in a timely manner...just a great group of humans taking care of business! Love it! More

I was very disappointed in regards of lack of service on my 2020 corolla,I had called in to make an an appointment to have my fuel gage checked,I felt that is not reading reading right.So I had a actually a my 2020 corolla,I had called in to make an an appointment to have my fuel gage checked,I felt that is not reading reading right.So I had a actually appt.i didn't have any other service to my car,they specifically knew what my apot,was about.The very second I spoke to a service rep.I informed her what was going on with my vehicle. It felt like I was being discouraged from having my vehicle checked.A lil reminder I had and appt.So I was told it would take 2hrs,fine i was good with that.So I checked on my car approximately 2hrs later,and was informed by the desk clerk,that no 1 had looked at my car,and it would still be awhile before anyone looked at my car,due to some staff out to lunch.I was very very disappointed at that point because I had an actual appt.to have my car looked at.I wasn't there for any other specific service,then asked to have my gauge looked at.So I felt it was a waste of my precious time,i felt extremely disappointed so I pulled my car from the service area..That I feel was very unprofessional 🤯🤯 More