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3,945 Reviews of Toyota of Lancaster - Service Center
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July 08, 2020
Disappointed with Safety and Health Demonstrated I was very dissatisfied with the claim of "your safety and health is our priority" service due to COVID 19. I wore my mask for respect of the employe I was very dissatisfied with the claim of "your safety and health is our priority" service due to COVID 19. I wore my mask for respect of the employees but didn't get the same respect. Personnel working in the service area NOT wearing masks or wearing a mask across their chin only as they walked through the service area. Front Office personal socializing in the service lane not wearing a mask. This is not making my safety and health a priority. It also made me wonder about my car needing to be disinfected. there was no one was in the service lane when I drove in. I had to leave my car and go find someone to do the intake for my car even though I had an appointment. I was assigned to Kiara Santos who wore her mask while checking my car in. I wanted a different grade of oil for my vehicle. I was told they couldn't get the oil by the time they closed at 5:00 and I'd have to make another appointment. After seeing the lax of protection and mask wearing of the service personnel I did not want to return so I had them put in the standard grade of oil. I waited in the sales showroom for my car to be finished. All sales personal wore a mask and wore it correctly along with customers viewing the vehicles . I appreciated their respect for each other and for the customers. Whether you or the employees personally believe masks can make a difference, to the current health concerns due to COVID 19, should be demonstrated by wearing one at work. Just because you work on a vehicle and not directly with the public doesn't mean employees should have the option of wearing a mask. I have been a customer of the Toyota of Lancaster Service area for 8 years. This is not the service I have come to expect and the respect that needs to be shown to all people. More
by N
Verified CustomerEmployees Worked With
July 01, 2020
Sean always provides Personal service with a great attitude! He followed up with my repairs too. Keep up the good work. I also had great interactions with the Service Director. attitude! He followed up with my repairs too. Keep up the good work. I also had great interactions with the Service Director. More
by shelsley
Employees Worked With
June 28, 2020
my corolla recall for air bags It went great: easy drop off, pick up, and the air bag recall for my corolla was taken care of. I bought my car at this dealership and have never ha It went great: easy drop off, pick up, and the air bag recall for my corolla was taken care of. I bought my car at this dealership and have never had any problems. More
by HPRESSMAN
June 26, 2020
Missed bad wiper blades, chattering sounds when braking . could not find paperwork for a 30-minute delay, Misdirected location where I could pick up my Prius, etc, etc . could not find paperwork for a 30-minute delay, Misdirected location where I could pick up my Prius, etc, etc More
by FRED54
Employees Worked With
June 25, 2020
Great Service Toyota at Lancaster does a great job in providing the services you need without pressuring you into services that you don't need. Clean areas while yo Toyota at Lancaster does a great job in providing the services you need without pressuring you into services that you don't need. Clean areas while you wait for yourcar done in a professional manner!! A++ More
by JAPELINO1
Employees Worked With
June 25, 2020
Very Professional The service I received at Toyota of Lancaster was great, everything from making the appointment to being notified my car was ready for pickup. I appr The service I received at Toyota of Lancaster was great, everything from making the appointment to being notified my car was ready for pickup. I appreciate service representatives who are professional in their mannerism and communication. Plus, I feel safe in my car after the service it received from Toyota. More
by JULES
Employees Worked With
June 25, 2020
Well except for the long wait past my appointment to get a simple job done, all else was fine. The service is always great otherwise. a simple job done, all else was fine. The service is always great otherwise. More
by SCOTTYENGLE59
June 25, 2020
It takes 1 month to figure out what is the problem and I spend alot of money on Uber and they give me hard time spend alot of money on Uber and they give me hard time More
by MARC_KOKO
Employees Worked With
