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3,945 Reviews of Toyota of Lancaster - Service Center
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May 12, 2020
The Service dept. was good. The rep. was really nice & professional. Job was done in good time. Would be better if car was washed. The other suggestion is to improve the cafe. The lady was nice, but cho professional. Job was done in good time. Would be better if car was washed. The other suggestion is to improve the cafe. The lady was nice, but choices were not great. More
by MALACH6
Verified CustomerEmployees Worked With
May 12, 2020
High quality, professional work Sean and the maintenance crew are absolutely outstanding. Great service at a reasonable price. I regularly bring both our vehicles here for service Sean and the maintenance crew are absolutely outstanding. Great service at a reasonable price. I regularly bring both our vehicles here for service and it is always quick, high quality and professional. On top of that, the cost is reasonable. Never any big surprises. More
by Satisfied
Employees Worked With
May 11, 2020
I have been going to this dealership since 1999, and will not take my vehicles anywhere else for service. Always quick and easy. friendly and helpful employees. not take my vehicles anywhere else for service. Always quick and easy. friendly and helpful employees. More
by PRNCLSS
Employees Worked With
Jose Martinez
May 10, 2020
It was a very easy quick experience, everyone seemed nice and liked their job. Keep up the great work, and keep the employees happy like they seem now today. and liked their job. Keep up the great work, and keep the employees happy like they seem now today. More
by TGRABBIT93
Employees Worked With
Other Employees :
Jose Martinez, Stephanie Santiago, Michael Santamaria
May 09, 2020
Scheduling difficulty but not insurmoutable Hard to schedule maintenance on line. After filling out my information and sending it I received a call from a new car salesman who wanted to sell me Hard to schedule maintenance on line. After filling out my information and sending it I received a call from a new car salesman who wanted to sell me a new car. However, as I explained to him I thought that I was scheduling my "paid for" vehicle maintenance. He transferred the call to a secretary who told me that the time I had requested didn't reach the service department and that the time I needed was no longer in existence on the day that I needed. She scheduled my next available date and ordered a new set of tires that I needed. When the tires were removed I got a call from the service department and informed me that I needed new brakes. Which I approved because I had just received the economic impact payment from President Trump. I think that the brakes are a testament to the quality of the car because the brakes were original equipment and they lasted 82,500 miles. More
by RUSKOCHIE
Employees Worked With
May 08, 2020
I called to speak to an advisor to tell him about the problem. He made me an appointment 4 days later only to drop off my car get my own ride back home. I received a call late in the afternoon informin problem. He made me an appointment 4 days later only to drop off my car get my own ride back home. I received a call late in the afternoon informing me my car needs to go to the body shop for the repair so I need to come pick up my car within an hour and a half and bring it back on Monday. We rushed to pick it up then brought it back on Monday. It was an entire week at the body shop. We were given a very low Corolla not comparable to my Highlander. During this Covid-19 epidemic, we were unnecessarily exposed to many people We could have been provided better service. These reasons are exactly why we won’t buy from your dealership. More
by dgramirez
Employees Worked With
The receptionist
May 08, 2020
I have a recall on my car for the fuel pump they said that you cant drive or it will cut off. Toyota didnt have the part and doesnt know when they are getting it. that you cant drive or it will cut off. Toyota didnt have the part and doesnt know when they are getting it. More
by HILLDELLA
Employees Worked With
Stephanie Santiago
May 07, 2020
Thank you Lancaster Toyota for always taking good care of me and my Camry. I appreciate the professionalism and the friendliness of the service staff. Always a pleasure! me and my Camry. I appreciate the professionalism and the friendliness of the service staff. Always a pleasure! More
by Susan
Employees Worked With
Max Ciotti, Stephanie Santiago
May 06, 2020
Better Place Better People Better Service friendlier now rather than my past visit. I have a friend there working with you his name is Julio or July. Stephanie still there she handled my las friendlier now rather than my past visit. I have a friend there working with you his name is Julio or July. Stephanie still there she handled my last service. Excellent More
by FSTAANALMC
Employees Worked With
Stephanie Santiago
May 06, 2020
Service writer was awesome. Actual service inspection was obviously not completed as stated. Found my battery had been leaking and very apparent but I was never told or offered replacement, clean up, etc. Ha obviously not completed as stated. Found my battery had been leaking and very apparent but I was never told or offered replacement, clean up, etc. Had oil changed, transmission serviced... More
by PHATDAKIND
Employees Worked With
Michael Santamaria
