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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,995 Reviews

3,995 Reviews of Toyota of Lancaster - Service Center

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December 05, 2019

Excellent Customer Service I’ve not completed a survey yet, the customer service I’ve received that past 5 visits has been excellent every time. The reps have been patient answ More

by AMGUZMAN114
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Wengert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2019

Sean Preston is the best! Took my Toyota to Lancaster Toyota for a warning light, Sean Preston assisted me. He was friendly, caring, professional. He gave an update within More

by ABELNLULI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2019

Good customer service and work. Good customer service and work done in a quality and timely manner. We use Toyota for all.our servicing of our Camry. Stephanie was great too. More

by JGOMEZ2599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
December 04, 2019

Mike Is awesome Mike was awesome I did not have a appointment and he squeezed me in it took only 1 hour to get it done it was More

by MIGHTYMIKE0908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
December 03, 2019

Alex is great service rep! Always satisfied customers whenever we take in for whatever kind of service to both our camry Alex Guzy is always so helpful and courteous & So friend More

by 19ESTRADA54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guzy
December 03, 2019

Awesome service All I can say is amazing service and friendly staff. Chanin Yescas made my whole experience problem free. Because of her friendliness and amazing cust More

by Teamkiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2019

Good job Nice job I worked with these 2 men they are top notch they both deserve awards for their expertise it's an honor to have both of service my car More

by PETEH31905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales
December 02, 2019

Service I scheduled a routine maintenance and everything went well. Service was good, Kiara was friendly, and it was all done very quick. I was in and out i More

by RITHEYA.SOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2019

2 hour wait with appointment. I always make an appointment before coming in, and it’s always taken a minimum of two hours for an oil change. It’s also disappointing that the fluids More

by LUCY.OGEBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Gonzales
Nov 29, 2019 -

Toyota of Lancaster responded

Hi LUCY.OGEBE, After reviewing the records of your last service appointment, we have verified the two-hour duration, but non-appointments can take that long. We have also examined the documents associated with your recent service and will be happy to go over them with you. After checking all fluid levels, we noted they were all in the green, which indicates no "top-off" needed. We are always available to discuss concerns regarding your service history and look forward to answering any questions you may have. Please contact your Service Advisor or the Customer Relations Manager, Teresa Caso, at 661-948-0731 M-F. Thank you for your feedback Lucy, we appreciate your business and wish you a Happy Thanksgiving Week! Toyota of Lancaster

November 28, 2019

Joey Gonzales was great I recently was helped by Joey Gonzales for my car service. He was very helpful and knowledgeable of my service needs. I will recomen this location. Gr More

by JOELO5656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
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