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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,956 Reviews
Call Service Center (661) 948-0731

3,956 Reviews of Toyota of Lancaster - Service Center

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November 03, 2024

It was amazing thank you so much for the service always a pleasure to visit this Toyota to get on my car needs done More

by Juan Lemus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo
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Nov 04, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

November 03, 2024

Very fast and efficient they said it take about an hour. It took about 40 minutes so I don’t have to wait that long and just want to say thank you More

by DEBISMAILBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 03, 2024

Annie was very friendly, professional, knowledgeable, efficient, helpful and courteous. I really enjoyed the service advisor, experience ayer Toyota of Lancaster. More

by ABELNLULI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

November 03, 2024

This dealership has always been the greatest the people are friendly an honest an they helped me when I needed it mostly they are a 10 More

by kalaiahmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory an Shanon the manager
Report | Print
Nov 04, 2024 -

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

November 02, 2024

Great service, but waited in the lobby for 3 hours for a simple oil change. More

by rbz1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remeber
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Nov 04, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time for your vehicle and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience.

November 01, 2024

Went in without appointment and was attended quickly. My needs were addressed and agent very knowledgeable and friendly. Was very satisfied More

by Elsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 01, 2024

This Dealship is Great my Man henry was absolutely Amazing he really Did a good job at helping me find exacaly what i was look for thx Henry and Toyota of Lancaster More

by bobwire07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry
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Nov 01, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

November 01, 2024

I have been here before and was charged $55 for the oil change, same car same coupon but this time I charged $69 what’s the deal? I have a fixed income and my income did not go up. More

by Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Nov 04, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you feel like you were overcharged for your purchase. We strive to offer fair and competitive pricing, but we understand that perceptions can vary. We appreciate your feedback and will use it to make positive changes.

October 31, 2024

The customer service team is very helpful and friendly and they are always very responsive to my questions about my car. More

by fierro.emilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

October 31, 2024

Poor communication. Waited over a week to hear back about a part on order after the service was supposedly completed. Turns out the Writer went on vacation. Not very pro More

by DABB1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
Report | Print
Oct 31, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had an unpleasant experience at our store. This is unacceptable, and we apologize for any inconvenience it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us improve.

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