Toyota of Louisville - Service Center

During my business trip to Louisville, I had a major car problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump star problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump started my car. I was attempting to get to a Toyota dealer (I have a 2012 Camry) when my car died, again, on the way to the dealership. The bad parts: my car won't start, I'm alone, and no one would help me. I was forced to call road side assistance again, because the Toyota dealership of OXMOOR would not WALK (yes, I was walking distance from them!) down to my car and jump start it so I could get it to their garage!!!! Thank God, Toyota of Louisville was willing to help me. I had my car towed to Toyota of Louisville. The wonderful staff of Toyota of Louisville offered to stay after hours and give me a ride to the airport so I could rent a car to get to my business meetings. They were wonderful. They had my car repaired the following day, they helped me return the rental car I had, and one person went above and beyond the call of service. I stated I was 4.5 hours away from home. Well, I'm from a very small town that does not have interstates or major highways. My GPS could not find the address to Toyota of Louisville, so Steve Escalatte, salesman, gave me directions over the phone about how to get to their dealership, then gave me his cell phone number in case I needed it. I GOT LOST! I called Steve for help, he calmed me down, and got me back on the road I was supposed to be on and to the dealership. He was waiting for me when I arrived and helped me get my Camry so I could go back to my motel. Toyota of Louisville, GREAT JOB! The staff was friendly, the dealership clean and well kept, and plenty of vehicles to choose from. Steve, I praise my Lord and Savior Jesus Christ for you and all your help. You went above and beyond. Thank you so much. This may not sound like a huge ordeal to some of you. But, for a woman who grew up and still lives in the mountains and coal fields of Harlan County Ky, this was a very trying experience. If you're in Louisville and looking for a Toyota (I still recommend Camry, it was just a battery) go to Toyota of Louisville. Ask for Steve Escalatte and buy from them. More

I was really looking for a different type of vehicle untill Josh showed me the Nissan, and I feel in love with it! Thank you so much for the wisdom your sales rep Josh Garr had. William untill Josh showed me the Nissan, and I feel in love with it! Thank you so much for the wisdom your sales rep Josh Garr had. William More

Chris recommended I service my car at Toyota of Louisville and his kind words were spot on! I got the best service ever! I have bought two cars from Chris and I am happy with the sales service an Louisville and his kind words were spot on! I got the best service ever! I have bought two cars from Chris and I am happy with the sales service and service after the sale that I received. More

I had my 2011 Camry in for a blown head gasket. This dealership says it is my fault for leaving off the radiator cap. I didn't take it off. Of course with the BIG Toyota guys, you won't win. I now have dealership says it is my fault for leaving off the radiator cap. I didn't take it off. Of course with the BIG Toyota guys, you won't win. I now have to pay to have another motor put in my 1 yr. old car. I dealt with John Carbone, which he didn't seem to care either way. I even talked to him about my crappy tires that I had to replace at 15,000 miles, he didn't care about that either. No I am not a happy customer of Toyota of Louisville. They won't have to worry about seeing me again. THEY ARE CROOKS AND DON'T CARE ABOUT THEIR CUSTOMERS!!!! More

THIS IS A FANTASTIC DEALERSHIP AND I WOULD NOT GO ANYWHERE ELSE FOR SERVICE FOR MY 2008 HIGHLANDER. THE SERVICE PERSON JOHN CARBONE IS A WONDERFUL,EXCELLENT SERVICE PERSON. HE GETS THE JOB DONE. WHEN ANYWHERE ELSE FOR SERVICE FOR MY 2008 HIGHLANDER. THE SERVICE PERSON JOHN CARBONE IS A WONDERFUL,EXCELLENT SERVICE PERSON. HE GETS THE JOB DONE. WHEN I BUY MY NEXT TOYOTA VEHICLE THIS IS THE PLACE. More

All of the personnel are TERRIFIC!!! They are completely HONEST with me about everything that involves my car. They never try to cheat me and always work with me for better pricing. I have been going HONEST with me about everything that involves my car. They never try to cheat me and always work with me for better pricing. I have been going to them for over 20 years, and I have no intention of ever going to anyone else. The only time anyone else ever TOUCHES my cars is when I am out of town and cannor get to them. Scott, John , Mike, Bud, and Nick are GREAT!!!! Also, Amanda is a great cashier!!! Their personalities are wonderful, and it's great talking with them not only about my car but also about anything else. I enjoy seeing them! Because of them, my Corolla has over 303,000 miles and my Rav4 has over 214,000 miles and STILL RUNNING STRONG!!!!! I am grateful for all of their service!!!!! More

The atmosphere is always nice at the service, usually john takes care of the paperwork and welcome, and he is very courteous. i will always use this dealership john takes care of the paperwork and welcome, and he is very courteous. i will always use this dealership More

I purchased my toyota camry from Oxmoor Toyota, but after a bait and switch service sales pitch, I went to Toyota of Louisville and got the same recommended service for much less. I have been taking my car a bait and switch service sales pitch, I went to Toyota of Louisville and got the same recommended service for much less. I have been taking my car to Toyota of Louisville since then. I feel I get quality service at a fair price. I probably will buy my next Toyota from Toyota of Louisville. More