During my business trip to Louisville, I had a major car problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump started my car. I was attempting to get to a Toyota dealer (I have a 2012 Camry) when my car died, again, on the way to the dealership. The bad parts: my car won't start, I'm alone, and no one would help me. I was forced to call road side assistance again, because the Toyota dealership of OXMOOR would not WALK (yes, I was walking distance from them!) down to my car and jump start it so I could get it to their garage!!!!
Thank God, Toyota of Louisville was willing to help me. I had my car towed to Toyota of Louisville. The wonderful staff of Toyota of Louisville offered to stay after hours and give me a ride to the airport so I could rent a car to get to my business meetings. They were wonderful. They had my car repaired the following day, they helped me return the rental car I had, and one person went above and beyond the call of service.
I stated I was 4.5 hours away from home. Well, I'm from a very small town that does not have interstates or major highways. My GPS could not find the address to Toyota of Louisville, so Steve Escalatte, salesman, gave me directions over the phone about how to get to their dealership, then gave me his cell phone number in case I needed it. I GOT LOST! I called Steve for help, he calmed me down, and got me back on the road I was supposed to be on and to the dealership. He was waiting for me when I arrived and helped me get my Camry so I could go back to my motel.
Toyota of Louisville, GREAT JOB! The staff was friendly, the dealership clean and well kept, and plenty of vehicles to choose from.
Steve, I praise my Lord and Savior Jesus Christ for you and all your help. You went above and beyond. Thank you so much.
This may not sound like a huge ordeal to some of you. But, for a woman who grew up and still lives in the mountains and coal fields of Harlan County Ky, this was a very trying experience.
If you're in Louisville and looking for a Toyota (I still recommend Camry, it was just a battery) go to Toyota of Louisville. Ask for Steve Escalatte and buy from them.