Toyota of Naperville

My husband and I were impressed by the dealership itself and the staff that that walked us through the purchase of my new Camry. Michael Armenta was a pleasure to work with; very patient and helpful as we and the staff that that walked us through the purchase of my new Camry. Michael Armenta was a pleasure to work with; very patient and helpful as we went through the features of this vehicle. He even sent me some videos which were very helpful. Vinnie Mannella keep me posted on the accessory package that was to be installed on the car and why it would take a few days to get the job done. I was furnished with a loaner--greatly appreciated. More

Jacob very knowledgeable and helpful! I told him what features I was looking for and he gave me the different vehicle options available. Great dealership! features I was looking for and he gave me the different vehicle options available. Great dealership! More

Jacob did such a great job working with us and with our situation. He explained everything and made the transaction a smooth one. Definitely will be recommending him to family and friends. situation. He explained everything and made the transaction a smooth one. Definitely will be recommending him to family and friends. More

Pleased with the service I received from Jaime and Chris for my first ever purchase. Looking forward to a cordial relationship with Toyota in the years to come! for my first ever purchase. Looking forward to a cordial relationship with Toyota in the years to come! More

Bobby Quintanilla was a pleasure to work with from start to finish! Great customer service! We are very happy with our new car! Thank tou to finish! Great customer service! We are very happy with our new car! Thank tou More

I want to thank Jacob for his extraordinary customer service. He is very knowledgeable and extremely friendly and honest. I was very impressed with this ethics and service. service. He is very knowledgeable and extremely friendly and honest. I was very impressed with this ethics and service. More

Harvey was a very nice guy who helped to make our experience with Toyota of Naperville the most enjoyable experience I‘ve ever had purchasing a car I couldn’t believe how fast we were able to test experience with Toyota of Naperville the most enjoyable experience I‘ve ever had purchasing a car I couldn’t believe how fast we were able to test drive my vehicle, purchase it, sign the papers and leave. If you are in the market to purchase a car, I totally recommend going to Toyota of Naperville and ask to speak to Harvey Nyien. He will take good care of you. More

Ilene was Great. She did a great job listening to all of ours dos and don't. She helped us find exactly what we wanted!! I am so happy with my new car! Thanks again Ilene, you' amazing! ours dos and don't. She helped us find exactly what we wanted!! I am so happy with my new car! Thanks again Ilene, you' amazing! More

1. Great to work with2. Very considerate of Covid-19 1. Great to work with 2. Very considerate of Covid-19 sanitizing 3. Kept appointment on time 4. Very knowledgeable of the product line and how to s 1. Great to work with 2. Very considerate of Covid-19 sanitizing 3. Kept appointment on time 4. Very knowledgeable of the product line and how to setup control systems 5. Her excitement and enthusiasm about how she could help us was over the top 6. She is a great listener and appreciated what we had to say......good or bad 7. No pressure sales 8. Was willing, although not necessary to come in our her day off to make sure that everything was in order with our vehicle delivery 9. Had no negative comments about other auto makers 10. Repeat of the above This is my second and third vehicle purchase fro Toyota of Naperville. The owner Dan Wolf is an exceptional human being in every sense of the word and he has shared his vision of customer care and quality work all the way on down the line to each and every department at Toyota of Naperville. It is no wonder that he is so successful with all of his dealerships. Keep up the good work Dan........ More

After a very pleasurable 315 plus thousand miles on my 2009 Toyota Prius (now referred to as Prius Sr) it failed to restart on Friday, August 21, 2020. I figured it might be time to seriously consider par 2009 Toyota Prius (now referred to as Prius Sr) it failed to restart on Friday, August 21, 2020. I figured it might be time to seriously consider parting ways 😩😭. So, after drowning my sorrows and getting over my separation anxiety I searched online for what I now call Prius Jr. The body style changed in 2016, so my search was relatively simple, I needed the ugly 2015, true hatchback look and functionality that I fell in love with many years ago. On Saturday, August 22nd there was only one available in the Chicagoland area, which met the criteria that I was looking for. That vehicle was located at Toyota of Naperville. I called and confirmed that the vehicle was still available before visiting and 30 minutes before arriving, but when I got there, I was told that the vehicle was sold. Since it was the year 2020, I figured anything could happen, so I put my mind at ease and was prepared to move forward. My salesperson, Ilene, asked me if there was anything else that she could show me and I quickly informed her that I was not interested in any other vehicle. Right before leaving the parking lot, I received a phone call from the dealership asking if I was still in the area. I was and my sales person came out to my car and explained that there was a mix-up with the number on the vehicle and that my selection was actually available. She was very apologetic, I test drove the vehicle and since it was late, I informed her that I would communicate my decision on Monday morning, since they are closed on Sundays. After securing an approval letter from my bank and saying farewell toPrius, Sr, a friend drove me to purchase the vehicle on Tuesda, August 25th. My salesperson, Ilene had everything ready for the finance guy before I got there. There was a brief delay in the processing, when the finance guy and his boss came out and explained that there was a concern with the approval letter from Bank of America. I assured them that I thoroughly discussed the entire transaction with the Bank of America loan officer. They eventually confirmed that everything was fine. This caused a bit of apprehension on the part of my friend, who drove me there. He decided to stay until the transaction was completed, just in case something else surfaced. With the exception of those two concerns, my experience was pretty good at Toyota of Naperville. More