Toyota of Naperville

Ilene is an amazing sales person I’ve ever met during car searching. She didn’t just sell me a car but all packages and savings in the car that I now own and enjoy. She may have called me as a follow-up but searching. She didn’t just sell me a car but all packages and savings in the car that I now own and enjoy. She may have called me as a follow-up but never pressured me to make an immediate decision. In fact I went back when she didn’t think I would come back. I would recommend my friends to lady Ilene More

what happened after the sale of the car, see below. just recently bought a new car, I gave an excellent review of Jacob Basathia, but, just recently sent him an email regarding my Toyota CHR, because th just recently bought a new car, I gave an excellent review of Jacob Basathia, but, just recently sent him an email regarding my Toyota CHR, because the GPS map app is not working on my car, and wanted to bring it in. Never heard back from him. I guess he doesn't care after he sells you the car and gets his good rating. He sure was calling me often to remind me to put my rating in. Now nothing!!! More

Ilene was great and we love our car Ilene was wonderful. She gave us a great experience. The first time we went and met her we ended up leaving without buying the car we were looking at. Ilene was wonderful. She gave us a great experience. The first time we went and met her we ended up leaving without buying the car we were looking at. Then we came back two weeks later and she helped us choose an even better car and Ilene walked us through every step. The experience was the best I have ever had. This was also the first car purchase for me after graduating college. More

Great experience Ilene was great to work with, she gave us all the information we needed and sat down with us to make sure we understood all the features of the car. S Ilene was great to work with, she gave us all the information we needed and sat down with us to make sure we understood all the features of the car. She was always open to answering questions and still is even after we bought the car! I love the car and loved the experience at Toyota of Naperville! More

Great buying experience Treated very well and great staff. Highly recommend to anyone looking to buy. Great selection and buying process was great. My salesperson Justin w Treated very well and great staff. Highly recommend to anyone looking to buy. Great selection and buying process was great. My salesperson Justin was very helpful. More

Jacob helped to understand the benefit of certified car and pros. He helped to Choose toyota financial with different types of finance deals. Helped with trade in old car. and pros. He helped to Choose toyota financial with different types of finance deals. Helped with trade in old car. More

Bobby and Steve make a good team. Made buying a car very easy. Steve saved the day by offering me another car after the car I was coming to buy was already sold and they did not notify me. Can't say enough easy. Steve saved the day by offering me another car after the car I was coming to buy was already sold and they did not notify me. Can't say enough good things about Bobby. He was very professional and easy to work with. More

Highlander My wife and I went in for a Highlander on Saturday afternoon Mar 7. We already have a Prius from this dealership so we knew they were good. We worked My wife and I went in for a Highlander on Saturday afternoon Mar 7. We already have a Prius from this dealership so we knew they were good. We worked with Daniel Bourg and had a great experience. He was really helpful and personable and knowledgeable about the car and the options, and could NOT have been nicer to my wife and me. He also got us the car we wanted at the price we wanted. He didn't make us feel pressured in any way at any time during the process, and was very patient and thorough. Even after they closed and he had a family to get home to after a very long day, he took his time explaining all the features and bells and whistles inside the car before we drove off the lot. When we are back for another car at this dealership we will request to work with Daniel Bourg. He was really top class. The only slight discomfort was the overall length of the process. We spent $45K on a car and were there five hours and had kids at home that had missed dinner. We weren't going to add any features or service plans if they were 50c for the year. Our aim was to get home. We had "information overload" and were unable to clearly comprehend what the options were after we had already bought the car and were just completely exhausted. One offering was exterior and interior protection which was a great deal and a great price but were just spent. The other was the service plan options, and again we had museum-head and couldn't process any additional information. I feel like dealerships in general should do that later in a follow-up. I would have at least been able to consider it with a clear head. I didn't want to say yes because I didn't know what it was and felt like I was being "sold". We ended up declining both offerings. I know that is those particular people's jobs and we also like to be supportive and open-minded and help people, but it was past the point where we were able to make rational decisions. I myself am in sales and part of it is timing, and if they would time it better I think they would sell more and make people feel better. That's must my four cents. I get it's a business. We felt bad not doing the plans - we were just completely overcooked at the time. Overall the 5 stands. Great people there all around. More

I bought my car here from this dealer in 2018. After I had my Camry for so long I wanted something different. I saw a used Range Rover online that was perfect for me. Alain said hello when I came in an be had my Camry for so long I wanted something different. I saw a used Range Rover online that was perfect for me. Alain said hello when I came in an before you know it I was all approved. More

Go and see DJ Mallard for your next car purchase! I came in to Toyota of Naperville for a Used Car Purchase. Living in Iowa and doing financing I didn't really know how all this would work. Well, they I came in to Toyota of Naperville for a Used Car Purchase. Living in Iowa and doing financing I didn't really know how all this would work. Well, they passed me to DJ upon walking in and I have to say you can't ask for a nicer guy. He understood my situation and fears and also did a great job at showing me some features of the car. The process in all was long but they offered a pop or water and got me out as quick as they could. Tim O'Connell explained the financing deal and even gave me fair value for the trade in. Kal finished the process off for me and we signed to complete the deal. If I had to buy another car I'd definitely look at Toyota of Naperville's stock first for the chance to work with DJ again. More