Toyota of North Austin

Service was over and beyond what I was expecting I was treated professionally & courtiously by all. My sales Rep.,Keri Kitchen, in no way pressured me to buy. Great service by Ms Kitchen and Gary B I was treated professionally & courtiously by all. My sales Rep.,Keri Kitchen, in no way pressured me to buy. Great service by Ms Kitchen and Gary Beckford. More

Great service Every time I take my truck in for service I get great service from Kevin Coyne he is professional, helpful, and very nice. He is the only person I go Every time I take my truck in for service I get great service from Kevin Coyne he is professional, helpful, and very nice. He is the only person I go to. More

Excellent Service Charles Maund provided Excellent Service during my recent purchase of a Toyota Prius. The salesperson (Syed Smith) maintained excellent communication, Charles Maund provided Excellent Service during my recent purchase of a Toyota Prius. The salesperson (Syed Smith) maintained excellent communication, kept me informed of the status of the purchase, and was well informed. I highly recommend this dealership and salesman Syed Smith. More

Car taken in because of water inside and carpets saturated I took my vehicle in because there was water inside and the carpets were saturated. There was a strong mold odor. I was told that the sunroof drain wa I took my vehicle in because there was water inside and the carpets were saturated. There was a strong mold odor. I was told that the sunroof drain was blocked and water backed up into my vehicle. There was evidence of mold throughout the vehicle. The dealership did mold remediation, replaced damaged interior and treated the non-replaced parts. My service rep, Walter Ortiz, did a fantastic job of keeping me informed of the progress. My insurance wouldn't cover any of the damage since it was not a sudden onset of water damage. They determined that it took place over time. Walter told me there is no way for the owner to check the drain and it would have to be done by the dealership. My concern is if owners don't have a way to monitor this type of thing, why the dealership doesn't check that each time the vehicle is brought in for service. I had my vehicle in for service approximately one month before this damage was discovered. If it had been I would not have been out almost $7,600 for the repairs. If I had that plus $2,100, I could have paid off my 2014 Highlander. This is the only complaint I have. More

delivered as promised service rep Harry kept me updated about service. In and out within time promised. He showed interest in the history of the vehicle and service provide service rep Harry kept me updated about service. In and out within time promised. He showed interest in the history of the vehicle and service provided, More

Very happy I always feel taken care of at this dealership, no high pressure tactics. Thank you for helping me get the best car for my needs. I always feel taken care of at this dealership, no high pressure tactics. Thank you for helping me get the best car for my needs. More

Poor Salesmanship and Common Courtesy; Never Coming Back A potential buy was ultimately cut short by a lack of respect, attention to detail, and poor human decency. My wife and I went to look at and poten A potential buy was ultimately cut short by a lack of respect, attention to detail, and poor human decency. My wife and I went to look at and potentially purchase a pre-owned Toyota RAV4. We showed up and were greeted by a number of salesman, eventually one stuck with us.The salesman asked what we were interested in, which we replied 2016 Toyota RAV4s in the XLE trim. We went inside with him to talk about their stock. He immediately began asking about personal information, salaries, jobs, etc. I understand that this information is needed, but it was super annoying and gave a bad impression right off the bat. There were two cars had in mind and gave him stock numbers. We looked over the vehicles and took one out on a drive.During the test drive he was on his phone, totally uninterested in selling us a car. All he wanted to do was talk about bars, drinking, and partying. He had no knowledge of the cars performance, features, costs, etc. It was embarrassing. After we got back we were escorted back inside to which he immediately began processing a deal. We had not said anything about even wanting to negotiate. We decided to play along and see what came of it. I let them inspect my trade-in (which we found out the dealership had already done a carfax on, inspected, and came up with a price when we were gone on the test drive). It felt very unprofessional to do that without asking. Our salesman came back with an offer and his floor manager. We looked at the deal and they had given us a term of 84 months, 10.95% APR, and low balled the trade-in offer $500 below the KBB/NADA value. On top of that, the offer was for THE WRONG CAR. At this point we pointed out their error and left. We will absolutely not ever consider buying a car from Charles Maund in the future and will make sure we deter any friends and family from doing business with them as well. Other notes: Bathrooms smelled of urine (because it was all over the floor) and weed. No one offered us water or the bathrooms while there. More

Never a Problem I have always found the techs and workers to be knowledgeable, friendly, and helpful. The proper work is always done and done properly. You are neve I have always found the techs and workers to be knowledgeable, friendly, and helpful. The proper work is always done and done properly. You are never ignored or left waiting. Thank you. More

Preowned sales Marvin in sales and Gary in finance were awesome to work with. The whole process was very quick. Everyone I met was very accommodating and pleasant. Marvin in sales and Gary in finance were awesome to work with. The whole process was very quick. Everyone I met was very accommodating and pleasant. More

Efficient and fabulous customer care! This was my first experience with Maund service and I was pleasantly surprised at how painless the process was. Everyone was very friendly and knowled This was my first experience with Maund service and I was pleasantly surprised at how painless the process was. Everyone was very friendly and knowledgeable, and my car was serviced quickly and returned clean! More