Toyota of North Austin

Collision repair work The repair of my rear bumper went smoothly, efficiently, and professionally. There was a problem with the insurance company, but it was dealt with in The repair of my rear bumper went smoothly, efficiently, and professionally. There was a problem with the insurance company, but it was dealt with in a manner that was very helpful. Most of all, I was treated thoughtfully and well. More

OIl change The service guys were very friendly and helpful. The service was quick and the waiting room was filled with donuts and coffee for the wait! The service guys were very friendly and helpful. The service was quick and the waiting room was filled with donuts and coffee for the wait! More

Bought a new Toyota RAV4 XLE 2017 We bought a Toyota RAV4 XLE 2017 from Hieu Nguyen. Hieu was very knowledgeable about the Toyota cars and were able to explain every feature and optio We bought a Toyota RAV4 XLE 2017 from Hieu Nguyen. Hieu was very knowledgeable about the Toyota cars and were able to explain every feature and option in every models we asked. Hieu spent about 4 hours with us making sure we find the right car that we wanted. The whole buying process was smooth and pleasant. We bought 5 new cars in the past from other dealers, and compare to Charles Maund, this was the most pleasant experience we ever had. Although I found couple defects on a RAV4. 1. The weather strip on the trunk where the glass attached to to the frame was damaged. I showed Hieu and he said he would take care of that issue for me. 2. I discovered a small scratch on the edge of the driver door. I haven't show this scratch to Hieu yet. Besides the two issues mentioned above, I am very satisfied with the service and commitment that Hieu provided to me. I will definitely buy a car from Hieu again in the future and will recommend all my friends to buy from Hieu. More

I fly in from California I was greeted like a VIP. Picked up from the airport by my salesman/best friend Princz B. We arrived at the Charles Maund Toyota in the morning greete I was greeted like a VIP. Picked up from the airport by my salesman/best friend Princz B. We arrived at the Charles Maund Toyota in the morning greeted Courteously and family like by all the staff. We were given refreshments and snacks. The paper process for our vehicle was smooth and very well done. It was like we spent more time getting to know the staff from the managers to the lot attendants instead of the paper process. Like meeting friends at church function vs a sale. I was very impressed and thankful. Especially since i work in the car dealership environment in California for a major European brand. I will continue to do my toyota business with this dealership as long as my guy Princz B. Is there. Loyalty, honor and commitment. Thank you More

FJ repair I received continuous updates on the status of my car and was treated kindly and professionally. Despite the many things that had to be worked on on t I received continuous updates on the status of my car and was treated kindly and professionally. Despite the many things that had to be worked on on the car, the entire day of service was smooth and the kind customer service from Will was greatly appreciated. More

Getting a spare key for my Tacoma Kevin in service was the one that help me. He got right to helping as I walked in the door..he said it would be a bout an hour. Wasn't even close to a Kevin in service was the one that help me. He got right to helping as I walked in the door..he said it would be a bout an hour. Wasn't even close to a hour and I was out the door. I will for sure come back and I'll be asking for Kevin Coyne.!!! More

Service experience Purchased a 2016 certified Tacoma at the end of last 2016 from a dealership in San Antonio with under 1000 miles on it. I live in Austin and was putti Purchased a 2016 certified Tacoma at the end of last 2016 from a dealership in San Antonio with under 1000 miles on it. I live in Austin and was putting off taking into service to have some minor issues fixed until my first oil change. I worked with Rob Foley and he took excellent care of me. I was able to have my truck serviced and my list of issues fixed all under warranty. Rob got me in and out quickly and kept me updated along the way. Thanks for the great customer service Rob More

the service department always seems to never disappoint. great service advisors and great service. They always seem quick to get me on my way to where I need to go. They truly satisfy my expectations. great service advisors and great service. They always seem quick to get me on my way to where I need to go. They truly satisfy my expectations. More

Quick Service I went in for an oil change and I was out of there in less than 30 minutes. I will definitely make an effort to go back. I went in for an oil change and I was out of there in less than 30 minutes. I will definitely make an effort to go back. More

Excellant, Trusworthy, Friendly I worked with Rob Foley. He is really awesome. I worked with many service associates - Carlos, Rob. I get my car(s) taken care very well every time I I worked with Rob Foley. He is really awesome. I worked with many service associates - Carlos, Rob. I get my car(s) taken care very well every time I have been there for last 5 years. I like them a lot More