Toyota of Orlando - Service Center

Apparently, they can't chew gum and walk at the same time. Request came through from marketing to have my contact info removed as I've moved out of state but this seems to be one of things: a very diffi time. Request came through from marketing to have my contact info removed as I've moved out of state but this seems to be one of things: a very difficult task to complete, a sign of incompetence, or a pure lack of customer service. Now going on two months. A shame I gave them my business for many years. More

Poor business practices.1. Warranty offered at purchase Poor business practices. 1. Warranty offered at purchase was not honored 2. The radio on my vehicle had to be replaced soon after I bought it 3. I Poor business practices. 1. Warranty offered at purchase was not honored 2. The radio on my vehicle had to be replaced soon after I bought it 3. I had to get a rental right after purchasing the car because some of the paint was chipped in the back. 4. Maintenance damaged the shift stick lights while working in my car, but they never fixed it. Instead I had to pay for it. 5. Last visit to get the breaks replaced, the car was left as a wreck with a horrible noise, I had to take it back to get it fix correctly. They damaged the glove compartment while working on the stick shift panel, the rep Gabriella maintenance refuses to have it fix. 6. They charged interest on my last payment (payoff) for taking advantage of the "Covid19" assistance, even though I was assured that no monies / charges were associated with this "assistance". More

Incredibly useless dealership. We spent 3 hours waiting on a a software update only to be told they couldn’t do it. We were even more frustrated when they said they “weren’t going to charge us,” as if that on a a software update only to be told they couldn’t do it. We were even more frustrated when they said they “weren’t going to charge us,” as if that was a favor after wasting our entire afternoon. Not charging me for a service I didn’t receive and for wasting my time is not a favor....it’s bad service. On top of that we were quoted $400 for a duplicate key, that we got for $275 at Central Florida Toyota. Go there instead!! More

I took my truck to Toyota of Orlando on 1/3/21 in order to have the 25,000-mile service performed as well as to take care of a safety recall on the fuel pump. This was done, but shortly after, that same da to have the 25,000-mile service performed as well as to take care of a safety recall on the fuel pump. This was done, but shortly after, that same day, my truck began acting up again as if the recall hadn't been done. It wasn't as bad, but it was still acting weird, so I brought it back in on 1/5. I also brought it back in so they could reset the maintenance reminder light which they forgot to do at the 1/3 service, something they've forgotten to do before. And I have since realized that even though they rotated my tires, they forgot to pump them back up again - the third time this has happened after having it serviced there. I just didn't think to check before I left on 1/3 or 1/5. At the 1/5 service visit they found nothing, which I understood could be possible since, like the original problem for which the recall was issued, it was a little intermittent, but at least I had it documented that it was still acting up. And while they were checking it, I decided to explore the possibility of trading my truck in after being contacted by a saleswoman named Irina on 1/3. I made it clear to her I would not even consider trading if I would be upside down at all financially and was assured by her I would not be, that I would be dead even since my truck was in great condition and had great mileage and so the amount I still owed on my lease would be offset by the higher value my truck had now versus what it would have at lease end. Imagine my shock when the sales director, Francisco, informed me an hour and a half later that I would, in fact, be upside down to the tune of the entire amount I still owed on my truck lease despite having just been told the opposite by his sales rep. And he tried to use this fact to justify complete gouging on the price of a new leased vehicle. Needless to say, I refused to negotiate any further. What I am most upset about, however, is the fact that before I ever even entered into the negotiation process, before I ever even agreed to take the time to go look at and pick out a vehicle to run figures on, I made it crystal clear I would not allow a hard inquiry on my credit. I reiterated this multiple times to Irina and told Francisco as well and was promised every time - every single time - only a soft inquiry would be done. So, again, imagine my shock when immediately after leaving the dealership, having refused to accept their multiple ridiculous sales offers, I learned that a hard inquiry had actually been done, that it is now on my credit reports, and that it is going to affect my score, exactly what I made absolutely plain and clear I wanted to avoid. Had I been told up front this would happen, I would not have gone one single step into negotiations, but I think it's a safe bet to say that's why I was lied to. I immediately called Francisco and informed him a hard inquiry had indeed been done by them, and his first approach was to deny multiple times them having even done an inquiry. This was jaw dropping as we just an hour earlier had discussed my good credit scores he had obtained from what he told me was a soft inquiry when we spoke at the dealership. He couldn't have given me my credit scores without having done some kind of inquiry. He kept claiming that he was looking at my credit report and there was no inquiry from them on it, to which I astoundingly had to point out that the report he was looking at is what generated the inquiry and, thus, it would not show it. And when I made it clear I had spoken directly with Experian and Toyota of Orlando did, in fact, do a hard inquiry and it was, in fact, on my credit report and would, in fact, affect my score, he suddenly changed his tune and then claimed there is no such thing as a soft inquiry, only hard. Again, my jaw dropped. The lies are just compounding on each other at this point. Then when I let him know I knew that, too, was a lie, that there is such a thing as a soft inquiry, that that is exactly what I spoke to him about at the dealership and that that's the only thing I authorized to be performed and he knew that, he changed his story for the third time and claimed I signed and dated paperwork authorizing a hard inquiry. I did actually sign and date a paper, but only after I was told by Irina, having asked her yet again, that in signing I was authorizing a soft inquiry only and not a hard one. Had I - yet again - been told it was to do a hard inquiry I would absolutely have not signed it. So the bottom line is I was blatantly lied to, if not by Irina, absolutely by Francisco and multiple times. I am furious. I cannot get the inquiry off my report unless Toyota of Orlando admits they made an error in doing so and given Francisco's repeated lies, repeated fraud, and obvious enjoyment at the end of our phone conversation about having gotten one over on me, I am certain that's not going to happen. I will never - NEVER - step foot in Toyota of Orlando again for anything, sales or service or anything else. Buying my truck in the first place in January of 2019 was an utter nightmare and I should have done a review then warning others and never come back, but I believe in second chances. I have now learned my lesson. Fool me once, shame on you. Fool me twice, shame on me. I was definitely a fool to return and I advise anyone who reads this review to do business with Toyota of Orlando at their own risk. You can't say you weren't warned - by me and lots of others. More

First 5 thousands miles checkup on corolla 2020 was pretty 😍 good 👍 job done ✔ by Toyota Orlando and I really like the way 😀 they handled it 👏 and attended me at the site. I might think on changing pretty 😍 good 👍 job done ✔ by Toyota Orlando and I really like the way 😀 they handled it 👏 and attended me at the site. I might think on changing 🤔 my new car 🚗 to another new one 2121 like the SUV. Thanks 😊 to all of you 😘 staff's for such great work 👍. God bless 🙏 ❤ 😊 🙌 you all. More

JASON MARTINEZ - ASST MANAGER IS THE GREATEST!!!!! I HIGHLY RECOMMEND this DEALERSHIP! My EXPERIENCE with JASON MARTINEZ , the ASST MANAGER was nothing but 10 PLUS STAR REVIEW! Mr. Martinez went above I HIGHLY RECOMMEND this DEALERSHIP! My EXPERIENCE with JASON MARTINEZ , the ASST MANAGER was nothing but 10 PLUS STAR REVIEW! Mr. Martinez went above and beyond his duty. I am so appreciative of him. I do not live in orlando, I live 12 hours away, I would definitely make a trip back. Mr. Jason Martinez has a GRAMMY in CUSTOMER SERVICE and APPRECIATES his CUSTOMERS. THANK YOU MR. JASON MARTINEZ. You are Appreciated! More

I am a return customer.This Saturday purchased a Highlander limited .I worked with Vern and manager Vernon.I had a wonderful experience .Honest upfront and good sense of humor.Suggest Do your homew Highlander limited .I worked with Vern and manager Vernon.I had a wonderful experience .Honest upfront and good sense of humor.Suggest Do your homework Both sales personal were awesome really outstanding .Hahah. He thought I was rough hahahah we had lots of laughs .Awesome More

Poor Management Horrible experience with the Collision center. They care about nothing but your money. Poor management and do not keep their promise. Delay the proces Horrible experience with the Collision center. They care about nothing but your money. Poor management and do not keep their promise. Delay the process for some weird reasons. More

Hello do to my experience in the service area is very poor do to first time there for oil change my tundra was scratch on hood and grill and never informed. Second time 1/29 went there fire tire rotation poor do to first time there for oil change my tundra was scratch on hood and grill and never informed. Second time 1/29 went there fire tire rotation and oil change . After they finish they took my car to body shop with no need they took the wrong car wow ok then got home and tire rotation were never done . That very wrong. Not even a call from Toyota of Orlando not professional. Team something is wrong. More

Service Manager isn't customer oriented and very rude I'm a loyal Toyota of Orlando customer for more than 10 years, since they are in the Colonial Dr and all my cars were serviced there. But Yesterday, 1 I'm a loyal Toyota of Orlando customer for more than 10 years, since they are in the Colonial Dr and all my cars were serviced there. But Yesterday, 12/09/2019 I visited twice the dealer to bring service to two of my cars. Also, "Gus" always bring me an outstanding service, always. But Yesterday, when I was walking with "Gus" to pay the invoice, two ladies stop him close to the registers, to ask him for something about the service of her car. In this moment I toke the papers from him to pay the invoice. At this moment the Service Manager, Pellino I think was his name, told "Gus" rudely and unprofessionally way that he should never give the papers to a client to pay, making me feel like a common thief. His comments to Gus about the papers made me feel offended. I think this person should not work in any service area, due to his lack of tact with people. I would recommend anyone to work with service officers and avoid meeting this Manager. More