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Toyota of Richardson
Richardson, TX
2,099 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,099 reviews
February 18, 2022
Jon was super helpful, not too pushy, knowledgeable and friendly. We really appreciated his patience as we were dealing with an insurance settlement. friendly. We really appreciated his patience as we were dealing with an insurance settlement. More
by trishakporter
Employees Worked With
Jon Patterson
Helpful February 18, 2022
Very responsive, to the point, and relational. Even if one staff member was busy, they were quick to find someone else to help us. One of the best Toyota inventories in DFW! Even if one staff member was busy, they were quick to find someone else to help us. One of the best Toyota inventories in DFW! More
by Eric Porter
February 17, 2022
I had a great experience at Toyota Richardson working with Jon Patterson and the finance team. I felt they truly cared about the safety of my family and understood the importance of staying within my bud with Jon Patterson and the finance team. I felt they truly cared about the safety of my family and understood the importance of staying within my budget. It’s hard to find good people to trust when looking for a new or used vehicle but I felt that Jon’s honesty and professionalism was unmatched! I won’t buy from anywhere else moving forward. Thanks Toyota of Richardson for setting the bar so high and working hard to make my car buying experience so easy. More
by Christina Larson
February 16, 2022
Robert Bauer was amazing to work with via text and email to get my points across without a "visit". He was not high pressure sales versus other Toyota dealerships who called me no less than 16 times. Robe to get my points across without a "visit". He was not high pressure sales versus other Toyota dealerships who called me no less than 16 times. Robert answered my questions quickly and directly, on my timeline versus his. I told him I couldn't be there for hours waiting on paperwork, and I was not. I walked out with the vehicle I wanted at a a great price. I highly recommend Robert and Toyota of Richardson. More
by bjd4162
Employees Worked With
February 15, 2022
I came in looking to upgrade my SUV and Jon Patterson was so patient and kind to me and my children. His knowledge of all the vehicles helped me narrow down the options to my dream car. In the past I've gone so patient and kind to me and my children. His knowledge of all the vehicles helped me narrow down the options to my dream car. In the past I've gone into dealerships nervous and stressed out, Jon made me feel like a I had friend guiding me through the process. More
by marisap30
Employees Worked With
Jon Patterson
February 12, 2022
I came in looking for a used Corolla. Rob Bauer was very helpful and knowledgeable about the available cars and about the Toyota products. He made sure that we got everything that we needed. He also made helpful and knowledgeable about the available cars and about the Toyota products. He made sure that we got everything that we needed. He also made sure that the process of trade-in, buying, financing, and final prep went smoothly. More
by S.FLATT2829
February 01, 2022
I took my vehicle to this dealership due to the pre-collision malfunction system and the service advisor told me that the vehicle will need to be recalibrated but also said if there were any other pre-collision malfunction system and the service advisor told me that the vehicle will need to be recalibrated but also said if there were any other issues causing PCS malfunction, he will let me know. He later called to inform me that the steering angle sensor was not working right which may be affecting the PCS, and then the vehicle alignment, and then finally the radar sensor ! Surprisingly by the time I was informed that the radar sensor was bad by the service advisor, he also said they picked up a used one from one of the vehicles in the yard and I still got charged as if a new radar sensor was installed! I dropped off my vehicle with them on Monday and by Friday when they called me that the problem has been resolved, my labor charge was $1703:88!!! This is the labor charge for installing two sensors,vehicle calibration and fixing the vehicle alignment and oil change. It took them a whopping five days to installed two sensors, calibrate the vehicle and get the alignment done for a labor charge of $1703.88!!!! My total bill including parts and labor was $2703.88 and that was after applying a discount on parts and a $100 coupon from the service advisor. This was a complete rip-off on the labor charge. I was told the labor charge is $150/hr so by implication it took them over 11 hours to install two sensors, get the vehicle alignment done, and change the oil! I will surely not recommend this dealership for service maintenance. More
by FMA
Employees Worked With
MUHAMMAD ZAFAR VAKAN
January 29, 2022
Robert Bauer was great, great asset to Toyota of Richardson . I enjoyed working with him, the whole process was seem less Richardson . I enjoyed working with him, the whole process was seem less More
by sm899085
Employees Worked With
January 26, 2022
We recently did an internet purchase & trade in, primarily over the phone, since we live 2.5 hours away from this dealership. Robert did an excellent job in handling our pre owned car purchase. The primarily over the phone, since we live 2.5 hours away from this dealership. Robert did an excellent job in handling our pre owned car purchase. The communication was great, the paperwork was accurate and in order, and they did an excellent job getting us in & out of the dealership when we arrived to drop off our trade in & to sign the purchase docs. I would not hesitate to work with both Robert and Toyota of Richardson again. Thank you guys for an efficient and seamless car buying experience. -Clint Luig Holliday, TX More
by Clint L
Employees Worked With
