Toyota of Rock Hill
Rock Hill, SC
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Mr fox did a great job again. In and out under an hour including the car wash.. completely satisfied with the service and will remain a loyal customer In and out under an hour including the car wash.. completely satisfied with the service and will remain a loyal customer More
NEVER AGAIN. .LOST A CUSTOMER. I scheduled a service appointment the reccomended 5 days in advance so they would have the part. I had a 7 A.M. time slot and had .LOST A CUSTOMER. I scheduled a service appointment the reccomended 5 days in advance so they would have the part. I had a 7 A.M. time slot and had to drive 23 miles to get there. I phoned them the previous evening to make sure that the part was there as my time is valuable and spoke with Tim, who "cofirmed", after a 5 minute hold, that my part was there, and approximate cost would be $350-$400. I arrived at 6:45 A.M. and waited in line. I was greeted by friendly, unknown Service Advisor and away went my car. Approximately 45 minutes later, I was told what was wrong, (after I had already told them what was needed) and that they needed to order the part and the cost would be around $800. I was VERY unhappy at this point and ordered the part elsewhere and will replace it myself at a savings of almost $500. "YOU TUBE" is a WONDERFUL THING ! More