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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,338 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,338 reviews

October 11, 2023

The staff is always friendly, from the initial contact to make an appointment to the people that I see on the day of service. Definitely worth the drive! More

by scoutcloset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Oct 11, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

October 11, 2023

Excellent customer service from start to finish. Very Helpfull and no pressure from anyone on the sales team. More

by Kholden369Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Boyd
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Oct 12, 2023 -

Toyota of Rockwall responded

Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 09, 2023

Super friendly and helpful staff. Got me in and out before I could even get my computer up and running. Great job! More

by PPETERSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Oct 09, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 09, 2023

No air was added to all 4 tires. Disappointed with poor service after the fact that Kevin mention they will add air. More

by STEPHENJABONETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
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Oct 12, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Stephen, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 07, 2023

Took car in for a road/ truck sound on drivers side and it was diagnosed with a bad transmission. Transmission was replaced and the same noise was still there! Took back 3 times before it was finally fixed More

by tmmccallum1
Recommend Dealer
No
Employees Worked With
Josue Gonzalez, Nick
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Oct 12, 2023 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 07, 2023

Super friendly staff. They made the process super easy and they had the vehicle I wanted. More

by TAMILLACKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dontrell Saucier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Boyd
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Oct 09, 2023 -

Toyota of Rockwall responded

Thank you so much for choosing Toyota of Rockwall! Congrats on your new purchase, and let us know if we can be of any more assistance!

October 06, 2023

I don’t know who Dan is he did not help me, Diego,jacob, and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return More

by emily.geosits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Dan Landrum
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Oct 09, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Emily, for choosing Toyota of Rockwall!

October 05, 2023

Would have appreciated a better explanation from the Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". Th More

by JL8470
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your review! Quality customer service is always our number one priority, and we appreciate your helpful feedback. Thank you again for choosing Toyota of Rockwall!

October 05, 2023

I was treated very courteously and I didn't have to wait a long time to have my car serviced. More

by kooljools
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Oct 06, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 04, 2023

I learn there are people doing the best for the customer you guys the best More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Oct 05, 2023 -

Toyota of Rockwall responded

Alex, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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