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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,378 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,378 reviews

September 12, 2023

The ride should not be restrictive of where you live,an exception had to be made for me to be picked up. More

by raykib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Sep 13, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to provide this feedback. We will share your comments with the team, and we hope you will give us another opportunity to serve you!

September 12, 2023

Quoted oil change price when arriving at the dealership after advisor noted all vehicle information. However, price was increased for additional oil and parts at checkout. Those additional costs should h More

by dbpbatm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl
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Sep 16, 2023 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 12, 2023

Great Friendly service I trust the work that is done at this shop without concern of overcharging More

by LouRealtor
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
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Sep 13, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 11, 2023

I bought my car in Rockwall, and really love it. Josh is a great salesman, and service is great! Josh explained everything and was not pushy. I recommend Toyota of Rockwall to anyone looking to buy More

by bluecarnation1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Wells
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Sep 11, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Josh was able to help and we hope to see you again!

September 09, 2023

Not as Professional as it was in previous years No car washes Lounge area needs better programs (FOX News) and refreshments On arrival service manager always on phone No new vehicles on show flo More

by mdlspeaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

September 08, 2023

They reprogrammed out new key and pod for our Corolla. They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to More

by ahssteve21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Sep 08, 2023 -

Toyota of Rockwall responded

Thank you, Steve, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 08, 2023

The service department is really good. Great communication. They get you in quickly. They have not been able to resolve the gas gauge issue which has plagued some of the new Tundras but th More

by dug117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Sep 08, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 08, 2023

Polite, friendly, comfortable waiting area and the service was excellent. Was updated on service process. More

by tsprinkle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their name.
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Sep 08, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 08, 2023

Service provided to my vehicle was prompt and complete for this visit. I wish the dealer would fix their carwash to make the visit even better. More

by mreyes03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Sep 08, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope to see you again.

September 07, 2023

I did not get updates from Cesar on status of the parts for my warranty. More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Sep 08, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you, Vickie. Quality customer service is always our number one priority, and we're sorry to hear that we did not meet your expectations in some areas. Thank you for bringing it to our attention, and we hope to see you again here at Toyota of Rockwall.

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