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Toyota of Rockwall

Rockwall, TX

4.5
6,419 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,419 reviews

June 23, 2023

Excellent service and were able to fix my issues very quickly! Everyone was very helpful and knowledgeable about what could be wrong with my vehicle. More

by Jose.flores05
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josue and Stephanie
Jun 25, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 23, 2023

Bryson was awesome! Had me in and out of service as soon as possible. Happy with his customer service More

by cblong
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryson
Jun 25, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 23, 2023

My car was broken when I got it back and they danced around the topic when I asked them to explain how that could've happened. They left a sales person's card in the cupholder as a tactic, but it just m More

by FIERA6
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 22, 2023

I brought my car in for an oil change. I thought I could in without an appointment. I called serveral times to find out the wait time. I spoke to 3 different people. No one told my I n More

by mmccutcheon
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Jun 26, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 21, 2023

Fast service and friendly staff. Kept me updated on the service to my vehicle and if they found something wrong they informed me of the problem. More

by darlindee75482
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 21, 2023

The maintenance staff was friendly and straight forward, though the visit took a little over a hour 15 mins. They had a nice facility to wait in. P More

by aliavtucker
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Branson
Jun 22, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

June 20, 2023

I appreciate the service advisor I have been working with Mick Schmitt. When I call to schedule an appointment it’s always an easy process. More

by cm1brooks
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

June 19, 2023

Polite service people, clean waiting area with TV, a coffee bar. They let you know progress viva text message. More

by Kevinhammer11
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Kevin, and don't hesitate to let us know if we can further assist.

June 19, 2023

$200+ too much to Aline headlights. $191 high for oil & filter out of line was told $75.00 More

by CE.INC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
plesant t
Jun 23, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 18, 2023

Wish, that finance would would speed up process we were at Toyota for 5 hours before it was all done . We wanted to leave and forget about buying a car . Everything else Seam to be ok . More

by Johnny barron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas, Aaron Pieratt
Jun 19, 2023 -

Toyota of Rockwall responded

Thanks for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you with choosing the perfect vehicle but apologize for the length of time. We will share your comments with the team.

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