Toyota of Rockwall

Excellent service, simple appointment system, I love the service of van to transport to home. service of van to transport to home. More

This is my 2nd visit to the dealership and I have to say my experience has been a pleasure one. I will continue to take my vehicle there to get service. my experience has been a pleasure one. I will continue to take my vehicle there to get service. More

There is not enough space to say enough as to how Casey ( Service Advisor ) and Fred ( Parts )Manager ) took care of my issues.. if not for these two people I would have been 2 - 3 months without a vehicle . Service Advisor ) and Fred ( Parts )Manager ) took care of my issues.. if not for these two people I would have been 2 - 3 months without a vehicle .. my catalytic converters were stolen while on a business trip in Houston .. Sterling McCall jerked me around and said I was on a 2 - 3 month wait list for parts and repair… no other options.. I had to wait.. I had my truck towed back to Rockwall Toyota where Casey and Fred did their due diligence.. called around.. found the parts and had me back in my truck in less than 2 weeks !! I have purchased 3 Trucks from Rockwall Toyota, I have had serious Issues in the past with service department as well as sales managers .. so much so that i swore never to go back but because of Casey and Fred.. I will not go anywhere else.. I sincerely hope they get recognition for what they have done for me.. thank you both. They are incredible !! More

I generally leave 5 stars, but I found this time that check in was a little slower then normal. When I picked up Avalon, the tires were over inflated. Josue was very quick in resolving the issue when bro check in was a little slower then normal. When I picked up Avalon, the tires were over inflated. Josue was very quick in resolving the issue when brought to his attention so thanks very much for that! More

I did not have a pleasant service visit. I was delayed at the dealership for over four hours. I was delayed at the dealership for over four hours. More

There is not enough space to say enough as to how Casey ( Service Advisor ) and Fred ( Parts )Manager ) took care of my issues.. if not for these two people I would have been 2 - 3 months without a vehicle . Service Advisor ) and Fred ( Parts )Manager ) took care of my issues.. if not for these two people I would have been 2 - 3 months without a vehicle .. my catalytic converters were stolen while on a business trip in Houston .. Sterling McCall jerked me around and said I was on a 2 - 3 month wait list for parts and repair… no other options.. I had to wait.. I had my truck towed back to Rockwall Toyota where Casey and Fred did their due diligence.. called around.. found the parts and had me back in my truck in less than 2 weeks !! I have purchased 3 Trucks from Rockwall Toyota, I have had serious Issues in the past with service department as well as sales managers .. so much so that i swore never to go back but because of Casey and Fred.. I will not go anywhere else.. I sincerely hope they get recognition for what they have done for me.. thank you both. They are incredible !! More

The Toyota of Rockwall Dealership service department Completed the necessary routine service in a timely manor Completed the necessary routine service in a timely manor More

Very slow and very unorganized considering what a great product Toyota is. Employees seemed busy, so it might be like a doctor's office where they are simply overbooked. product Toyota is. Employees seemed busy, so it might be like a doctor's office where they are simply overbooked. More

Sam took great care of me. While at my routine service appointment, he took the time to alert me of a recall on my vehicle and subsequently was able to arrange for it to be ad While at my routine service appointment, he took the time to alert me of a recall on my vehicle and subsequently was able to arrange for it to be addressed during my same visit. It was refreshing to experience the way that Toyota cares for it's customers. You don't receive such sincere care in many places these days. Thank you! More

Braeshaun and Joseph were such a pleasure to work with. They’re incredibly respectful of your time, professional, friendly and knowledgeable. I would absolutely go back and buy a car from them again in the They’re incredibly respectful of your time, professional, friendly and knowledgeable. I would absolutely go back and buy a car from them again in the future. More