Toyota of Rockwall

The staff is always friendly and helpful. Even when I have to wait, the experience is always great. Even when I have to wait, the experience is always great. More

Service advisor Chris was lousy at returning phone calls or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deduct or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deductible for my service, which was told that would have been waived if I brought the vehicle back to you guys. The service manager did make a good call to have in waived and I was able to pick up my vehicle. The next day I got a call from Joel which was very apologetic for the confusion and explained what happened and assured me that everything would be correct on my next visit More

Everyone in the service department was extremely nice. Communication was clear and right on schedule with my appointment. Communication was clear and right on schedule with my appointment. More

I was told that my service would take 2 hours when I arrived. I had to text for an update after 2 hours. The service person said that they were almost done and that I would have my vehicle back soon. arrived. I had to text for an update after 2 hours. The service person said that they were almost done and that I would have my vehicle back soon. I texted again at 3 hours because I hadn't heard anything. Another service person said my original service person, Christina, had gone to lunch. Christina came back and said that she expected me to be gone. The whole thing took over 3 and half hours and I think I was lost in the system. I had an appointment and it shouldn't take that long for this service. More

Unfortunately qutie a few things went wrong during my buying experience. Karissa was sort of short with me, especially when she thought I was not going to buy the car on her terms. I was then passed off buying experience. Karissa was sort of short with me, especially when she thought I was not going to buy the car on her terms. I was then passed off to Josh Wells who was very pleasent to work with. I would rate him 5 stars. Oscar attempted to tell me that there was no better finance rate avaliable that I could possibly get, he appeared to be missinformed or was flat out lying to my face. I came back later that day with a financing from my own bank which was 2 points lower then what he quoted me. Oscar also gave me someone elses extended warranty contract after completing the sales process in financing, and I have yet to be provided with the correct one, and i have requsted it twice now. I never met Courtney Savage, no idea who she is, so that is why I did not rate her. I would have rated Toyota of Rockwall with 2 stars, but you can thank Josh Wells for the 3 I am giving you. It also apears your dealership has sold my trade in already, but has yet to pay it off as of 1/5. I had to make the next payment on it to avoid taking a credit hit for a late payment. - I am sure I am going to have to wait 30 days or more to be reimbursed. More

Everyone had excellent customer skills, Except the guy at the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. More

It was a good experience. I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then that, it was just fine. People were knowledgeable and friendly. More

Had the pleasure of working with Josef as he assisted Kyle with our sale. Great team, would definitely work with them again. Kyle was really great at listening to our wants and finding what we needed. Kyle with our sale. Great team, would definitely work with them again. Kyle was really great at listening to our wants and finding what we needed. More

These guys ROCK. We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due several services for our many roads trips, just broke 135K on it. We are leaving on another one next week that will be another 4K round trip. Also had a plate to protect the catalytic converters as we spend time in hotels. Also special thanks to Brae Dunn for taking the time with my wife and I as we are planning our next purchase on a Capstone Sequoia next year. We have some requirements as my wife uses a wheel chair and passenger comfort on long drives is a must. He took time to go the details and what may be coming in the future. Thank you again. More

Well done. Follow up was excellent and repair done quicker than expected. Will certainly use again. Follow up was excellent and repair done quicker than expected. Will certainly use again. More