Toyota of Rockwall

Excellent service - the advisor listened to me explain the problem, got the car in the shop quickly and kept me posted on progress. the problem, got the car in the shop quickly and kept me posted on progress. More

This was the smoothest car buying process my husband and I have ever had. Melvin worked hard to get me the car I wanted and a good of a deal as possible. I have ever had. Melvin worked hard to get me the car I wanted and a good of a deal as possible. More

Toyota gets a 3 because they no longer honor service coupons unless you bring them in at time of service. coupons unless you bring them in at time of service. More

I have taken my car to be serviced here before. On this visit I was not totally satisfied with my interaction with the customer service staff person I was assigned to. He made an unnecessary and un On this visit I was not totally satisfied with my interaction with the customer service staff person I was assigned to. He made an unnecessary and unprofessional comment about my choice to not receive a recommended service on that day. So if/ and/ or when I return to get my oil changed and my cabin filter replaced, I don’t think that I’d want to work with him again. More

Was a great experience to work with Glen on purchase of our new Camry. He answered all of our questions and worked with their finance guys to help get the payments we wanted. our new Camry. He answered all of our questions and worked with their finance guys to help get the payments we wanted. More

Nehemias & Rockwall Toyota are awesome! Thanks so much for all the help. Will be back. Thanks so much for all the help. Will be back. More

I have now come to this dealership twice for service and they are beyond a doubt wonderful. The facility is nice, clean, open and relaxing. The service team is great. Brian Carpenter is beyond nice. He list they are beyond a doubt wonderful. The facility is nice, clean, open and relaxing. The service team is great. Brian Carpenter is beyond nice. He listens to my concerns regarding my vehicle and keeps me updated on progress throughout the appointment. I’ve been to another dealer for a lot of my service but since coming to the rockwall location, I’ll never go back. More

Gabriel did a fantastic job & customer service was very good. We appreciate all they did. good. We appreciate all they did. More

I am extremely disappointed with the service we received at Toyota Rockwall. This was our second visit—and it will absolutely be our last. This time, my husband called to discuss service options. Our usu at Toyota Rockwall. This was our second visit—and it will absolutely be our last. This time, my husband called to discuss service options. Our usual liaison was out of the office, so someone else walked him through the options. My husband planned to confirm selections via email after everything was explained. Instead, the person he spoke with said they could make the selections for him—and chose a service we did not want. As a result, our bill was $700 more than expected. To make matters worse, when we picked up the car, the tire pressure light was still on. If an inspection was supposedly completed, how does a visible warning light get overlooked? That’s not just careless—it’s lazy. When we asked about it, we were told we’d need to pay for another inspection, after already being charged for services we didn’t authorize. And this isn’t an isolated incident. During our last visit, I requested a fix for my automatic tailgate. Not one screw was replaced. Every mechanism was stripped and failed within a week. Though this location is closest to us, I will never return. The service is careless, communication is poor, and the money we’ve spent here has been a complete waste. More

Jeff land did a great job explaining my car features. ten times better then other dealership ten times better then other dealership More