Toyota of Rockwall

Excellent staff and service will recommend to everyone. It was all good and quick too It was all good and quick too More

Sam was great. I had a recall on my Venza so, after confirming my system was part of that recall, the services techs ordered the parts needed to make the fix. Sam c I had a recall on my Venza so, after confirming my system was part of that recall, the services techs ordered the parts needed to make the fix. Sam called me the day the parts arrived to schedule an appointment to make the repairs. I brought the car in to the service department early one morning, chatted with Sam to let him know I would be shopping around the area and he should give me a call when the car was ready. Two and a half hours I got the call from Sam that my car was ready and picked it up and departed. Toyota of Rockwall service has been great to work with and Sam, my advisor, is a great communicator and excellent at hi job. More

Kevin was super helpful! He was very kind, through, knowledgeable, and informative. He explained options to me so I felt like I was able to make the best decision for my spec He was very kind, through, knowledgeable, and informative. He explained options to me so I felt like I was able to make the best decision for my specific situation. More

Very fast and professional service with five star customer service. It doesn’t take even an hour. customer service. It doesn’t take even an hour. More

Dealership clean and friendly but the time taken George service on the truck was to long even having an appointment got there at 9am and left the dealership past 11 service on the truck was to long even having an appointment got there at 9am and left the dealership past 11 More

Expensive. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. More

Fast service, warm & friendly welcome to customers, comfortable and relaxing waiting area. Just excellent customer service! comfortable and relaxing waiting area. Just excellent customer service! More

I contacted Rockwall, Texas Toyota Service Dept. to do some cost comparison. I reached Kevin, who wrote down my questions, spoke with a mechanic, and called me back in a very short time. Upon his to do some cost comparison. I reached Kevin, who wrote down my questions, spoke with a mechanic, and called me back in a very short time. Upon his suggestion, I dropped my car off the next morning for a nose to toes (my words, not his) inspection and report card. After a few hours, I received one of the most amazing detailed inspection results! Kevin then called me to discuss the report. I asked them to look at my A/C compressor, the Catalytic Converter, and a few other things. I bought my Camry new in 2003, and have maintained it well over the years. I replaced the Catalytic converter 2 years ago, but my engine light was back on! That same repair shop said I needed it replaced again. I was not happy with the off market parts they’d installed, or the new repair expense, thus my call to Toyota. (To be fair, I did not request Toyota parts be installed.) Based on Toyota’s inspection, I didn’t need to replace the compressor, which was a huge relief! Unfortunately, the Catalytic Converter did need replacing. I had a few other things done from the inspection list, because I didn’t want to have to drop my car off again anytime soon. Kevin and the mechanic were phenomenal to work with! They listened to my concerns, checked them out, and addressed them all!! I can honestly say, I wont go back to the other repair shop, nor will I use off market parts again! Toyota, please give these men a raise, because they certainly earned one!! THANK YOU! More

I tried this dealership again after a service person recommended an unnecessary service that replaced OMP with AMP with shorter lifespan. This time, was sent a recommended Svcs & approved $169.95. As so recommended an unnecessary service that replaced OMP with AMP with shorter lifespan. This time, was sent a recommended Svcs & approved $169.95. As soon as I approved Svc called & said the diagnosis is $165, I said what I approved was only $169.95, she said yes I noticed that the $165 didn’t come through. When I looked back at what I approved, the total had changed to over $350. I think done that way purposely knowing that I would not approve Dealer recommendations for coolant @ $169 if I knew diagnostics was $165. More

When I called to ask for a estimate on how much my oil change was going to be, they told me around 68 dollars. When I got the oil change it was 121 dollars. This is not the Toyota that I have been worki change was going to be, they told me around 68 dollars. When I got the oil change it was 121 dollars. This is not the Toyota that I have been working with. More