Toyota of Rockwall

They are so kind and awesome . I love this dealership. They always take care of you They always take care of you More

All of the service members were friendly and professional, I was happy to see they had coffee but no type of cream or sugar substitutes. I actually scheduled an appointment in order to insure I professional, I was happy to see they had coffee but no type of cream or sugar substitutes. I actually scheduled an appointment in order to insure I wasn't treated like a walk in and have a long wait time. Appointments don't seem to matter because everyone that arrived with me were in and out and I was still there until almost 10am. I know that sometimes it may take longer than usual but I was never updated with and ETA, I had to get up and ask who could I speak with to get and update and I was pointed to direction of who I should ask. More

We just purchased our 5th vehicle at Toyota of Rockwall. We will not go to another dealership since the quality and service we get is top notch. One of the cleanest and friendly dealerships I have been to We will not go to another dealership since the quality and service we get is top notch. One of the cleanest and friendly dealerships I have been to. Another wonderful experience on our new 2022 Camry Hybrid! More

Toyota a Rockwall always does a great job there quick and efficient and our car is it is always cleaner than it is when we brought it in efficient and our car is it is always cleaner than it is when we brought it in More

My service advisor was fantastic, however the dealership rotated my tires and now one of my center caps is missing. Very unhappy about that. rotated my tires and now one of my center caps is missing. Very unhappy about that. More

Service in both the service and sales departments have both diminished the last few years. both diminished the last few years. More

Finance guy was great. Sales did not discuss car features of the various trim levels and the Highlander XLE we ended up with does not have features we wanted. We would have considered the next level (Limited of the various trim levels and the Highlander XLE we ended up with does not have features we wanted. We would have considered the next level (Limited) to get the features we wanted. Now we have a car we are going to live with. It also took 3 hours to purchase a car we were waiting for. More

Came in on Friday morning, just before work and was able to have my service completed in a very short time. Made it to work on time! to have my service completed in a very short time. Made it to work on time! More

I have been impressed every time I take my car in by the friendly, patient, excellent service and how shiny and clean my car is when I pick it up. friendly, patient, excellent service and how shiny and clean my car is when I pick it up. More

I bought a preowned 2015 Jaguar T-Type from them this past September. I saw the car on their ad on the internet. Since I live in Austin I conducted the purchase over the phone. My salesman Russell Morgan past September. I saw the car on their ad on the internet. Since I live in Austin I conducted the purchase over the phone. My salesman Russell Morgan and used car manager Lee Mitchell both personally guaranteed me the car had been thoroughly examined by their service department and was in excellent running condition. They both told me they had actually driven the car. I thought they were a reputable dealership so I believed them and I had it shipped to me. When I first started the car the check engine light came on, it was running rough and blowing smoke very badly. I took it to Jaguar of Austin to run a diagnostic check and they gave me an estimate of $4109 but they said it could possibly run much more once they got into the engine. I contacted Lee Mitchell and he said “too bad you bought the car without a warranty so now it’s your problem”. Lee Mitchell also said he discussed this with Abiy Berehe the General Manager of the dealership and he said he concurred that they would do nothing and now it was my problem. I called Mr. Berehe several times and left messages but he never returned my calls. Now I’m left with hiring an attorney at a cost of several hundred dollars or maybe even a couple thousand to make this right. TOYOTA OF ROCKWALL IS A DEALERSHIP WITHOUT INTEGRITY AND I WOULD NEVER EVER RECOMMEND BUYING A CAR FROM THEM!!! More