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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.4
6,317 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,317 reviews

September 04, 2021

AS ALWAYS SERVICE VISIT WENT SMOOTHLY. ALL MY NEEDS WERE AS ALWAYS SERVICE VISIT WENT SMOOTHLY. ALL MY NEEDS WERE TAKEN CARE OF WITH NOT MUCH OF A WAIT. I THOUGHT IT WOULD TAKE LONGER THAN IT DID SO WAS HA More

by LITTLEMULV17
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
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Sep 05, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 03, 2021

I do not believe there is any excuse to use the free car detailing as a sales tool when you are fully aware that your car wash is not working. I don't believe that it takes over a month to fix a car wash. More

by marbr7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Booker, Tyler Fechner
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Sep 03, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

September 03, 2021

Always they gave us a good customer service and we bought our car with them they gave us a best price for me and wife More

by Jesus López
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith, Carlos Perez
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Sep 03, 2021 -

Toyota of Rockwall responded

Jesus, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 31, 2021

Service was fast and well done. Justin made it a very good experience. Will continue to get all my service done here!! More

by Cassandra Vasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
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Aug 31, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for Justin and our service department, Cassandra! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 29, 2021

Classy organization. Didn’t feel like a typical car sales experience. Sales and finance experience were top shelf efforts. Outstanding staff and overall experience. Will recommend T of Rockwall to others. More

by Capo75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Ivan Williams
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Aug 30, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 29, 2021

My experience was awesome! Glen Coy was very professional and knowledgeable in was there every step of the way. He made sure I knew everything thing about my 2021 Toyota Camry. I would recommend Toyota of Ro More

by triciahill4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, James Adams
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Aug 29, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Glen was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2021

Service department is awesome! Justin always informs of extra work needed! More

by Hgrove78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas, Justin Hogue, James Adams, Nick Searcy
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Aug 30, 2021 -

Toyota of Rockwall responded

Thanks for your feedback on your recent visit to Toyota of Rockwall. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to visit us for all of your service needs!

August 28, 2021

Matt was great. He kept checking on the vehicle while I waited for about 3 1/2 hours. He was very attentive and answered all my questions More

by GILL7661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 29, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matt to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

August 28, 2021

Offered to buy my car, and showed me used cars equally dinged-up as my own to trade in for it. Seemed like nothing special. I would have liked to have been shown an option better than my current vehicle. More

by Another customer
Customer Service
Friendliness
Price
Recommend Dealer
No
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Sep 14, 2021 -

Toyota of Rockwall responded

We're sorry to hear about your experience, and would love to make it right! We certainly do not train and cultivate a culture of making people feel like "just another customer". In fact that is against all we strive to provide for our clients. We hope to talk to you soon to learn more and see if there is anything we can do to turn this around for you.

Sep 20, 2021 -

Another customer responded

Feel free to reach out to me at the phone number I provided in the private message I sent to you on 9/4/21, in response to the private message you sent me on 8/30/21. That is the same phone number your dealership originally used to call me to offer to buy my car. It’s been nearly a month since my first comment here, and no one has called a second time to address my original comment here.

August 26, 2021

I have been a customer of Toyota of Rockwall since moving here from cal service is easy to get a appointment and staff is very knowledge and friendly, will continue to do business with them More

by Woodie
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service , Justin Hogue
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Aug 26, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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