Toyota of Rockwall

Great service with very friendly staff. I was satisfied with how the entire process was done so smoothly. I had no issues that were not resolved. with how the entire process was done so smoothly. I had no issues that were not resolved. More

10 all the way!!! The Service Adviser was exceptional! Mick and the girl who helped with rental was also very fast and efficient ! They need a raise or bonus!! They had me in and out no problem. Answering Mick and the girl who helped with rental was also very fast and efficient ! They need a raise or bonus!! They had me in and out no problem. Answering all my crazy questions very knowledgeable.. So I would recommend the Service Department 10 Stars all the way. More

Want say thank you to Jeff Land for being such a wonderful salesman who helped me out to buy my 2018 Rav4. Jeff has patience and is very kind and understanding towards his customers. I will recommen wonderful salesman who helped me out to buy my 2018 Rav4. Jeff has patience and is very kind and understanding towards his customers. I will recommend to anybody about Toyota of Rockwall and especially Jeff Land for your kindness and truthfulness to me and will be to other customers. Thank you again ! Arlene Posey 2018 Rav4 bought on March 27, 2021 More

Quick turn around. I was in and out in a little over an hour. Very good. Would highly recommend if you’re in the area. hour. Very good. Would highly recommend if you’re in the area. More

I had to check on the status of my vehicle and was not informed. When I went to the service advisor, he said, "Didn't you receive the text message?" I said, "No." As I was standing there, the text message informed. When I went to the service advisor, he said, "Didn't you receive the text message?" I said, "No." As I was standing there, the text message appeared. He told me my vehicle was in the car wash and it would be another 10 minutes. It was actually another 30 minutes. I was only in for the 15,000 mile service, which is checking the mats, tire rotation, check fluid levels, brake pads. It should not have taken well over 2 hours to do this. I specifically told the lady on the phone that I did not want to wait long. She said the 2:00 appointment would be good. Also, they told me my car was out of alignment. At 15,000 miles, a 2021 4 Runner really? I never really drive on bad roads and am retired doing limited driving. When I let go of the steering wheel on my car, it goes straight ahead. There does not seem to be an alignment problem. I've never had a new car in the past 30 years that needed an alignment at 15,000 miles. I will find another Toyota Dealership to have my Toyota serviced. I am just glad I didn't buy my Toyota here. More

You guys were great, everyone was courteous,explained about computer diagnostics that would be used and for what reason...so glad all that was checked out, had rental for the whole time nice little car about computer diagnostics that would be used and for what reason...so glad all that was checked out, had rental for the whole time nice little car I would recommend your service to anyone More

Our salesman, Bradley Booker, was very helpful & informative. As well as Carmelo that advised us on the Warranty. Very nice facility as well as the employees that greeted us. informative. As well as Carmelo that advised us on the Warranty. Very nice facility as well as the employees that greeted us. More

I would recommend, however, it took 3 hours for an oil change and I had an appointment . It was a little frustrating because they told me it would take an hour and a half. change and I had an appointment . It was a little frustrating because they told me it would take an hour and a half. More

Becca and Courtney were awesome and the finance department made it so easy. I love my new car! I will definitely be back to buy another car! department made it so easy. I love my new car! I will definitely be back to buy another car! More

Kevin in the service department was very polite and respectful. I will request him in the future. He communicated with me and the work was completed in a timely manner. respectful. I will request him in the future. He communicated with me and the work was completed in a timely manner. More