Toyota of Rockwall

Mick, the service representative, is very conscientious about his job so I trust him with my family car. Furthermore, he always explains what is needed so I feel comfortable with the expenses. Lastly, he h about his job so I trust him with my family car. Furthermore, he always explains what is needed so I feel comfortable with the expenses. Lastly, he has a great memory and a sense of humor. He is a keeper for Toyota!!! More

Initial purchase okay ..... After the FACT ------------- If you try to cancel the Extended Warranty from GS Administrators, Inc WATCH OUT!!! I am owed better than 4k and have called the Dealership and the A If you try to cancel the Extended Warranty from GS Administrators, Inc WATCH OUT!!! I am owed better than 4k and have called the Dealership and the Administrators and both say the other is not doing their job. It is a hassle and we all know why. Nobody wants to pay the customers when they are supposed to but they want their money right away. Not a fan of less than exceptional morals from people much less a company. Don't buy from this dealership if they can't take care of ALL the business ---- in their favor or not in their favor. More

Great Service was great. Fair and honest for the reason I brought my car in. Just had an oil change but Mick was very informative when it came to the sugge Service was great. Fair and honest for the reason I brought my car in. Just had an oil change but Mick was very informative when it came to the suggestions to prevent any possible problems down the road. More

Russell Morgan is a great guy to work with, very low key, no pressure sales. Have now bought two Highlanders from him and completely satisfied. no pressure sales. Have now bought two Highlanders from him and completely satisfied. More

follow up review from 9-16-19 I left a review back on 9-16-19 that explained how this dealership will rob uou if you dont watch it.. Someone from the dealership said they would loo I left a review back on 9-16-19 that explained how this dealership will rob uou if you dont watch it.. Someone from the dealership said they would look into my issue but still havent heard from them unless i call them to which they will never return the call like they say. I am filing a complaint with the BBB next. More

My first hybrid We pulled up and Colton greeted us immediately. We provided a brief explanation of the reason for coming, he sat us down, took notes and explained tha We pulled up and Colton greeted us immediately. We provided a brief explanation of the reason for coming, he sat us down, took notes and explained that someone would be evaluating our trade in. Soon we were looking at and test driving some options. We decided on something and away we went More

Everything I needed was done and at the right time Attendant was nice and friendly and what I wanted was done with satisfaction . Was notified of the problem of my car and was good explanation . Good Attendant was nice and friendly and what I wanted was done with satisfaction . Was notified of the problem of my car and was good explanation . Good timing and staff were welcoming from the front desk to the department of services More

Awesome Michael Ward was enjoyable to work with. He was very knowledgeable about the Toyota Tacoma. Of all of the vehicles i have purchased over the years, Michael Ward was enjoyable to work with. He was very knowledgeable about the Toyota Tacoma. Of all of the vehicles i have purchased over the years, this purchase was by far the easiest. All of the way through the buying process including the additional warranty was great. Everybody in my family that met Michael was impressed. Thank You for making the experience excellent. More

Upon arrival at the service drive I was approached by Carlos Perez in which he introduced himself. I was asked what type of service was I getting & did I have a appointment. I told him I didn’t have a ap Carlos Perez in which he introduced himself. I was asked what type of service was I getting & did I have a appointment. I told him I didn’t have a appointment but he was honest on the wait process. During my wait he was giving me a progress report on my vehicle in which I was grateful for. So thanks to Carlos Perez for being professional in taking care of my vehicle. More

Great service and time saving Great and quick service. First I arrived to Toyota of Rockwall dealership the service advisor came up and asked me some questions about the visit also Great and quick service. First I arrived to Toyota of Rockwall dealership the service advisor came up and asked me some questions about the visit also found out that the vehicle out of alignments then checked my car information and gave me the option to wait or to leave the vehicle overnight plus offering a Rental car until my vehicle is fixed . He made aware that he will keep me updated and will let me know when to pick up the car. What a great service!! I do appreciate the service advisor and the service staff members whom worked very efficiently to make this visit great. More