Toyota of Rockwall

Regular Checkup Experience was excellent as usual. Service advisor is polite, knowledgeable and friendly. They have always taken care of me when I come in for servi Experience was excellent as usual. Service advisor is polite, knowledgeable and friendly. They have always taken care of me when I come in for service. More

Smooth as usual Took in the oldest of our three Toyotas, all bought from Toyota of Rockwall, for routine maintenance. No surprises, everyone was pleasant, great atmos Took in the oldest of our three Toyotas, all bought from Toyota of Rockwall, for routine maintenance. No surprises, everyone was pleasant, great atmosphere while waiting, and they got it out to me clean and ready to go. More

Great deal and friendly service. They worked with me in many ways to help me find my new car. They were fair honest and helped me feel at ease. CORY AND Kenneth are great. They worked with me in many ways to help me find my new car. They were fair honest and helped me feel at ease. CORY AND Kenneth are great. More

Honest and dependable. I only trust my Toyota with Toyota of Rockwall. They provide honest and dependable service. If your Toyota isn't feeling well, get it over to the prof I only trust my Toyota with Toyota of Rockwall. They provide honest and dependable service. If your Toyota isn't feeling well, get it over to the professionals at Toyota of Rockwall today! More

Camaro 1LE Russell Morgan was outstanding and made us feel at home. He provided thorough explanation of the buying experience and follow-up. Car price lost sta Russell Morgan was outstanding and made us feel at home. He provided thorough explanation of the buying experience and follow-up. Car price lost star. More

Frustrating I ALWAYS make an appointment before I go, however, they never seem to know I’m coming or what I need. But it’s fine.....they get me quick BUT I’ve nev I ALWAYS make an appointment before I go, however, they never seem to know I’m coming or what I need. But it’s fine.....they get me quick BUT I’ve never waited less than an hour.....ever. I’ve gone at 7am, lunch 4pm it doesn’t matter.....always a long wait. This go round, I made an appointment at 7:15 for an oil change, I arrived, they didn’t seem to know anything about me(usual). At 8:30 she cane out to tell me I was in desperate need of new tires. I asked how long it would take, and I was told “about an hour.” I gave the go ahead. At 10am I was told there had been a little delay because there was only 1 lift to do the balancing so it would be 15 more minutes. Ok fine. Then at 10:30 she comes to tell me they only have 3 tires!!!!!! Are you serious? What have we been doing the last 2 hours? I had to be at work in an hour and still needed to drop my daughter off. They graciously offered me a rental for the day. I appreciate that but the ladies behind that desk were less than friendly! Seemed like really bad communication overall and disregard for the customer. The lady I was working with was very nice and I’m sure it wasn’t her fault it’s just very frustrating. They know you are just stuck!!! More

Happy service So glad to see Justin back! He has always been great to work with. Very friendly and always answers any questions I may have. Thanks So glad to see Justin back! He has always been great to work with. Very friendly and always answers any questions I may have. Thanks More

Recall on 4-Runner and 95k Service Kassie was very helpful and kept me informed. She offered me a rental car for the recall, which was appreciated. She is friendly and responsive. Kassie was very helpful and kept me informed. She offered me a rental car for the recall, which was appreciated. She is friendly and responsive. More

Exceptional Service This is a first class shop! State of the art service center, very clean garage bay with lots of room. Great staff, everyone I came in contact with w This is a first class shop! State of the art service center, very clean garage bay with lots of room. Great staff, everyone I came in contact with was professional, courteous and friendly. Thank you! Dan Scarborough More

Bought a new car This is the third car we have bought here. Everyone is helpful and really worked hard to get our business. Would definitely recommend to friends This is the third car we have bought here. Everyone is helpful and really worked hard to get our business. Would definitely recommend to friends More