Toyota of Rockwall

"NO HASSLE" was a total HASSLE Dealt with Robert "Hassle" Castle from the beginning. I informed him that I lived 1.5 hours away and wanted to handle everything by email before I mad Dealt with Robert "Hassle" Castle from the beginning. I informed him that I lived 1.5 hours away and wanted to handle everything by email before I made the trip to see the car. At first he made the price I found on Autotrader sound like it was a mistake but he would be willing to give me the price. Then the price was updated to match on their website. The price was good for the car. When it came down to the final number before financing there was a Rockwall Green Package fee added on to the price. $900 for free oil changes, tire rotations, nitro air in your tires and unlimited car washes...GREAT for someone who lives in the area. I asked if the Green Package could be removed since I would not be making a 70+ miles trip for a oil change or car wash, ever. Nope. No budging. No budging on the price. Not even willing to work with me. Asked for the General Manager's name and contact and he would not provide! Then he acted like it was a "HASSEL" dealing with me. I did not realize answering questions via email were not part of the customer service at Toyota of Rockwall. Totally unprofessional. Typical used car salesman. Bait and switch, DO NOT shop here. More

Vehicle Purchase Russell was so helpful & the overall service was excellent. Online application process was also great & convenient. They were busy but still attended Russell was so helpful & the overall service was excellent. Online application process was also great & convenient. They were busy but still attended me at the scheduled time. More

Excellent Buying Experience Matt and Sharon were great. I never felt pressured and they spent more time going over the features of the truck and how to use them than I have ever Matt and Sharon were great. I never felt pressured and they spent more time going over the features of the truck and how to use them than I have ever had any dealership do before. The real test will be how good the service experience is. More

Recommended service Kyle was excellent and kept me informed on the progress of my vehicle...Lance was friendly and he explained the service recommendations. The lower sta Kyle was excellent and kept me informed on the progress of my vehicle...Lance was friendly and he explained the service recommendations. The lower stars for the Extra price of the air filter and cleaning the battery cables..forty dollars for each seems a bit steep, and I should have refused, but I am trying to keep my car in the best shape that I can so it will last a long time. More

Everybody were kind and helpful Everyone were very helpful. They helped me find the right vehicle. I’m so happy with my purchase, I have no regrets.Our salesman Jeremy was awesome! Everyone were very helpful. They helped me find the right vehicle. I’m so happy with my purchase, I have no regrets.Our salesman Jeremy was awesome! More

Excellent customer service I have been to have my car serviced twice and both times I was greeted very quickly. My car was completed in less time than anticipated. I am very hap I have been to have my car serviced twice and both times I was greeted very quickly. My car was completed in less time than anticipated. I am very happy with their service. More

Positive review of Toyota Rockwall service My service guy is Kyle Rust, the asst service manager. He is very thorough at making sure my Prius receives the services it needs He also has a goo My service guy is Kyle Rust, the asst service manager. He is very thorough at making sure my Prius receives the services it needs He also has a good understanding of when I come in so often recommends we wait until next time for some things. I appreciate that. More

Great customer service . Answered all my questions and helped make the process quick and easy. Would highly recommend Brian and his team with any new car purchase. . Answered all my questions and helped make the process quick and easy. Would highly recommend Brian and his team with any new car purchase. More

4 car buying and never dissatisfied! I love doing business with Toyota if Rockwall! Finance manager Scott is amazing and always comes through on the customers behalf!! My salesman Seth wa I love doing business with Toyota if Rockwall! Finance manager Scott is amazing and always comes through on the customers behalf!! My salesman Seth was patient, understand and overall awesome! More