Toyota of Rockwall

Ok but only minimum 7am. Scheduled oil change to coincide with getting plates n sticker installed on new purchase. Was told I’d have to get plates from front desk lady. 7am. Scheduled oil change to coincide with getting plates n sticker installed on new purchase. Was told I’d have to get plates from front desk lady. Ok sure. Come to find out she doesn’t come in till 8. Was hoping my car woulda been done by then. But then she was late. I asked a salesman if he could get them. Sure no problem. Why couldn’t this easy procedure have been done an hour ago then? So they put my plates on but not the sticker. Said they didn’t know if I wanted it top or bottom of windshield. Ok I get it that it’s simle and I did it myself. No one asked me tho. Just didn’t do it. It took one hour 40 minutes. Was told 1-1.hour 15 minutes. Nothing went bad. I Liked my service advisor Just not a 5 star. More

Great! Quick and easy process with friendly customer service! Brian made sure I got what I wanted within my budget. I didn’t feel pushed or oversold on anyth Quick and easy process with friendly customer service! Brian made sure I got what I wanted within my budget. I didn’t feel pushed or oversold on anything. More

Outstanding car buying experience. Very friendly and professional team, did not feel pressured, no overbearing sales taticts. The team at Toyota of Rockwall provided superior service t Very friendly and professional team, did not feel pressured, no overbearing sales taticts. The team at Toyota of Rockwall provided superior service through the entire process. From the welcome I received when I walked into their showroom to finalizing the purchase. Seemed that every member demonstrated a genuine concern for my overall satisfaction. Highly recommended for you car buying needs. More

my Experience Sales person was great! Sales manager tried to bully me into using their financing vs my bank and said they couldn’t do it with an out of state which Sales person was great! Sales manager tried to bully me into using their financing vs my bank and said they couldn’t do it with an out of state which was a lie. Then after they agreed to use my bank they refused to take off the 899.00 accessories fee that was for free oil changes even though I don’t live in Texas . He said he would not sale me the car unless I bought that package. I will not recommend this dealership to anyone More

Service for recall I was told about the recall during a previous visit - prior to receiving my notice in the mail. Scheduled an appointment to have the recall taken car I was told about the recall during a previous visit - prior to receiving my notice in the mail. Scheduled an appointment to have the recall taken care of. Kyle Rust and Michael Campbell made the exchange of my vehicle and the rental car easy and timely. It took a couple of days to take care of my vehicle -- returned the rental and picked up my vehicle quickly and efficiently. The vehicle runs great. Again, Michael Campbell and Kyle Rust were very professional in handling my issue. Will definitely recommend to friend and family. More

Customer Service As always, this dealership displays the utmost regard for its customers' satisfaction. I have been a customer of Toyota of Rockwall for several years As always, this dealership displays the utmost regard for its customers' satisfaction. I have been a customer of Toyota of Rockwall for several years and would add this is certainly not the most convenient dealership available from where I live. I place much regard for integrity, honest dealing and "no pressure" sales. Toyota of Rockwall's sales department has always lived up to those expectations. It has been my experience their service department renders these same qualities. Toyota would do well to use this dealership as the model for all their operations nationwide! More

Very professional Very fast and professional experience. Would highly recommend. Good prices. Huge selection of vehicles to choose from. Would return to buy again if ne Very fast and professional experience. Would highly recommend. Good prices. Huge selection of vehicles to choose from. Would return to buy again if needed in the future. More

Good Experience Buying a new car is always stressful. They kept the stress to a mininum. I knew what I wanted and they made it happen quickly. Buying a new car is always stressful. They kept the stress to a mininum. I knew what I wanted and they made it happen quickly. More

Great car, great service at first. I was referred to this dealership by a friend. I found a great used car online, almost too good to be true. The salesman Daryl was very helpful to ass I was referred to this dealership by a friend. I found a great used car online, almost too good to be true. The salesman Daryl was very helpful to assure me the used car I was buying was good condition. When I decided to move forward with the purchase I was promised a full tank of gas for the car. It was empty when I picked it up. I was also told it would be detailed inside and out, which it wasn't. Several spots clearly hadn't been vacuumed. Worse of all, I was told I could get a new key fob for my car for free through the batteries store across the highway. My car only came with 1. When I called to get this done, the store informed me no such thing could be done because the dealership never set up their account with them. So I would be paying $300+ for a new key fob. I'm very disappointed with the things I was promised and didn't receive. Car runs great but service could be improved. More

Costco Brian Dial was very helpful after I entered information on Costco Auto.com, Brian Immediately called me and help me on my purchase of my 2019 Toyota Brian Dial was very helpful after I entered information on Costco Auto.com, Brian Immediately called me and help me on my purchase of my 2019 Toyota Tundra SR5, he was very helpful and understanding on what I wanted on my Tundra More