Toyota of Rockwall

New car shopper Thanks so much to Carl and Gabriel for the friendly service and getting me set up in my new car. It was a pleasant experience! Thanks so much to Carl and Gabriel for the friendly service and getting me set up in my new car. It was a pleasant experience! More

Best Buying Experience I hope this review helps any perspective buyers. I know most are stressed about the whole process of buying a car. But my experience at Toyota of Rock I hope this review helps any perspective buyers. I know most are stressed about the whole process of buying a car. But my experience at Toyota of Rockwall was not expected. This was my fifth dealership to visit and I was really impressed with the people and the showroom itself. There was zero pressure or hard selling. This was a service. I knew exactly what I wanted and what price. And from there Jeremy Burnett made sure I had all my questions answered and all the details covered. Then I left. I reached out to the other dealerships to double check everything before purchase. I was just another person buying a car there. So I made my decision a few days later and went back to Toyota of Rockwall, where I felt comfortable and appreciated, and purchased my first Toyota. I'm very happy with my purchase and decision on where to get it. More

Poor communication Dropped off car for periodic service (18 months) on Thursday, 12/13, and asked about a starter issue. I'd asked before but nothing was done to find a Dropped off car for periodic service (18 months) on Thursday, 12/13, and asked about a starter issue. I'd asked before but nothing was done to find anything. Michael did look into the issue kept the car over night and discovered the car needed a fuel pump replacement. He asked to keep the car till the next day since there wasn't one in stock. He said he would be off Saturday but someone would be in contact when the car was ready. Sat by the phone on Saturday and late Saturday afternoon called service to check on the status. I was then informed the part didn't come in so they would have to keep the car till Monday. I felt someone should have notified me when the part did not arrive. The part came in Monday and my car was fixed. I called to ask Michael if my car was ready and went to voicemail. (Turns out Michael was off on Monday as well). Called back a second time talked to a nice woman in service who went to Michael's desk and found my car was ready. Don't know if I would have been notified or not since the paperwork was on MIchael's desk and he was not working on Monday. In this case it seems appears that since my service rep was off work, no one was covering is active service projects. The service on the car was perfect and I can understand a supply chain delay, but I was not impressed with the communications. If the part didn't come in on Saturday I feel like I should have been notified so I didn't sit around all day expecting a call telling me my car was ready for pick up. And again on Monday, as mentioned earlier, I doubt if I would have been notified if I hadn't taken the initiative to call in twice to find out. I also feel the reception desk/phone reception should have known Michael was not working on Monday and told me on my first Saturday call instead of offering me his voicemail. Instead I waited another hour and a half waiting for a call back from Michael. More

Awesome Service Great service as well as the Service Advisor, Carl David.. Serviced my Tundra and advised the need to replace the battery in the future. Great servic Great service as well as the Service Advisor, Carl David.. Serviced my Tundra and advised the need to replace the battery in the future. Great service as usual. More

Randy took great care of me! Randy Searcy took great care of me and my car and got me in and out in less time than expected. Toyota of Rockwall is always top notch! Randy Searcy took great care of me and my car and got me in and out in less time than expected. Toyota of Rockwall is always top notch! More

Great experience! We received an amazing price and a great experience at Toyota of Rockwall. This is our second car to buy here. We do all our service maintenance with We received an amazing price and a great experience at Toyota of Rockwall. This is our second car to buy here. We do all our service maintenance with them because of friendly and reliable customer service. Russell in sales and Terry in finance made sure we were comfortable with everything. We highly recommend them. More

Excellent Great Service, Kyle Rust & New Trainee Brett were very kind, courteous, & friendly. They care about us and that our vehicle was in top notch shape. Gr Great Service, Kyle Rust & New Trainee Brett were very kind, courteous, & friendly. They care about us and that our vehicle was in top notch shape. Great work Kyle More

Excellent experience The salesman (Darryl) responded to all my text prior to meeting face to face. Once at the dealership Darryl was personable, knowledgeable and answered The salesman (Darryl) responded to all my text prior to meeting face to face. Once at the dealership Darryl was personable, knowledgeable and answered all of our questions. Corey was excellent to deal with. Once an agreement was met the process was seamless. I can’t remember the financial persons name but he was excellent as well. Great experience. More