Toyota of Rockwall

Amazing The dealership was clean, the staff were very friendly, and knowledgeable about their cars. I’m so glad I got Phillip Moore to help me he’s wonderful The dealership was clean, the staff were very friendly, and knowledgeable about their cars. I’m so glad I got Phillip Moore to help me he’s wonderful and made the car buying experience a lot more simple and less stressful than in the past. More

Looking for a new car. My wife and I wanted to get my daughter a new car and knew Toyota was a great brand. This has been one the best car dealership experiences I have had. My wife and I wanted to get my daughter a new car and knew Toyota was a great brand. This has been one the best car dealership experiences I have had. Everyone from the salesman to finance manager treated us like we were customer #1. More

Truck purchase I found a truck on autotrader that was located at Toyota of Rockwall. Matt Brennan contacted me and we set up an appointment the next day. He was poli I found a truck on autotrader that was located at Toyota of Rockwall. Matt Brennan contacted me and we set up an appointment the next day. He was polite, friendly and very straight forward. He was laid back and easy to deal with. I decided to purchase the truck and was done with the whole process in a very timely manner. Great experience. Will definitely go back in the future. More

Very professional staff It was a true pleasure dealing with Brian on the purchase of my Tacoma couldn't have asked for a better guy to deal with It was a true pleasure dealing with Brian on the purchase of my Tacoma couldn't have asked for a better guy to deal with More

Awesome car buying experience! From the first moment we were engaged with the salesman, he was very helpful, patient, and informative. Overall a great car buying experience! Than From the first moment we were engaged with the salesman, he was very helpful, patient, and informative. Overall a great car buying experience! Thanks Ken! More

1st New Car in 12 Years! I worked with Brian Dial and received excellent service. We had communicated through email with my uncle as the middle man. I knew what I was getting I worked with Brian Dial and received excellent service. We had communicated through email with my uncle as the middle man. I knew what I was getting from the minute I walked in and Brian didn't deter from the information we had previously seen via email. Overall, a great experience. More

Overpriced Oul Change It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with a tire rotation and it was $70-$80. Really screwed it up by charging so much. We won’t be back. More

Nice salesmen but watch out for their non optional add ons! I bought a CPO Corrola from them and I love it! My salesman Dontrell was very nice and helpful. But the dealership has a non optional add on package t I bought a CPO Corrola from them and I love it! My salesman Dontrell was very nice and helpful. But the dealership has a non optional add on package that costs $899-1000. I live nowhere near Rockwall and didn't plan on coming back there to service my vehicle. And for that reason, I asked them many times to remove this $899 "Green Package" from the price of my car. This was not and option and they were not willing to negotiate at all on the price. I was told repeatedly (by Karl) before I drove an hour to get there that they would be able to work with me on the price and that was not the case. Once I got there I didn't even work with Karl as he was with another customer. So, while I love my car, I am still not happy about being forced to buy this " green package" add on. I also wasn't thrilled with the way the finance department sped through my paperwork. He didn't go over any of the documents as I was signing them, and when I asked him to go over them with me afterwards he only showed me 1-2 of the papers I signed. I came home with about 20 documents, so I felt like they were being a little shady. I say I'd recommend them because I think they sell quality vehicles at fair prices. But just know before you go that there will be add ons that aren't optional tacked on to those fair prices. And don't be dumb like me, make sure ALL of the contracts you're signing are fully explained to you. Joey is a personable guy but I feel like he should've been more thorough. Again, I do recommend Dontrell, he was great! Oh and don't let the big guy Corey (manager) bully you into anything. Really nice guy, not so nice sales approach. More

Over all decent but not the 'best' Extended warranty work done. Good waiting facility for customer with lots of amenities. Cashier service was good. The only drawback was service advise Extended warranty work done. Good waiting facility for customer with lots of amenities. Cashier service was good. The only drawback was service adviser did not have the best 'service'. I bought my Scion FRS from here so I had to come back for the warranty work. Otherwise I get my regular service done at Subaru of Plano. I feel their service advisers keep you better informed and not trying to sell more than is necessary. Also, a certain positive attitude that we expect with great customer service...was not felt. More

Routine service Great work. Excellent customer service. Work performed quickly and all work was explained. The waiting area was modern, clean and comfortable. Overa Great work. Excellent customer service. Work performed quickly and all work was explained. The waiting area was modern, clean and comfortable. Overall, the expkietence was pleasant More