Toyota of Rockwall

Used Rav4 and Rockwell Green Package Worked with Sal which was very helpful on the intended purchase. I am out of state and found this particular used Rav4 that I was unable to find in Worked with Sal which was very helpful on the intended purchase. I am out of state and found this particular used Rav4 that I was unable to find in my local area with the options we were looking for. I was willing to pay asking price + doc fee +delivery charge no problem. However, They have a Rockwell green package which includes 2 year of oil changes.... Refillable nitrogen in tires... As well a tint for the life of the vehicle for $899.00 per my understanding from Sal. As beneficial as this would be if I lived local it does not benefit me in any way 500 miles away. This charge is not negotiable in any way as it will be charged regardless. Sal spoke with his manager and the manager would not remove from deal. As much as we wanted the car... out of principle I am not blowing 900.00 with no return. I was disappointed at the lack of flexibility as I was ready to buy and had my financing confirmed. More

Experienced, Understand the customer, Fast on Process I viewed the vehicle purchases on Cars.com prior to visiting the dealership and made no appointment prior regarding my interest in the vehicle. Whe I viewed the vehicle purchases on Cars.com prior to visiting the dealership and made no appointment prior regarding my interest in the vehicle. When I drove up front (t-shirt, shorts, and flip-flops), I was immediately greeted by sales person, Dave Pokorny who immediately started the process of getting the desired vehicle out front and ready for a test drive. - I was test driving in < 10 mins. After the test drive, I was definitely ready to proceed; however, noted I would fully negotiate (conditionally assuming successful financing) on trade-in and purchase before a hard credit pull occurred (I am a banker and am sensitive on the matter) - Dave understood and brought over his supervisor to begin negotiations on trade/price and after 3 rounds of back and forth settled on a fair trade and an already very competitively priced new vehicle! After negotiations were done, I worked with Terry Pierson, who is extremely professional and well mannered despite my initial reluctance on warranty’s and financing terms. - he was not pushy whatsoever and drove some very rational selling points on at least some form of Toyota coverage. He also understood my sensitivity to high interest rates and took the time to market my loan further to see if I could get a better deal. Ultimately, Terry incorporated his supervisor into the call who was able to get me a more reasonable rate, while also getting the benefits of the warranty. - a great outcome. I felt this teams process and their patience while I was very particular in the car buying process was sincerely “going the extra mile” and I walked out happy with both my purchased Tacoma and the related financing. Many thanks team, Forbes K. More

105,000 check up Kile, addressed my husband, not me. It is my car. I was there. He quoted about $200 under what the bill was. We were surprised. Check out girl disappe Kile, addressed my husband, not me. It is my car. I was there. He quoted about $200 under what the bill was. We were surprised. Check out girl disappeared with a clipboard and we waited 5-10 minutes for her return. Only one working there. Inspection paperwork was not in car where it should have been. Had to go back in and get it. Again another wait to get it. More

Costco Sale Working with Courtney was a breeze. Very easy purchase experience. She was prepared for our appointment and she did a great job of going over the many Working with Courtney was a breeze. Very easy purchase experience. She was prepared for our appointment and she did a great job of going over the many vehicle functions. I would highly recommend your dealership to anyone in east Texas or the metroplex. More

Trustworthy and Straightforward I had a great experience at Toyota of Rockwall. Seth did a very good job of listening to our needs and finding the right vehicle for us while explain I had a great experience at Toyota of Rockwall. Seth did a very good job of listening to our needs and finding the right vehicle for us while explaining some of the potential trade offs between the various trim levels. He was very patient, forthright and helpful. I was also impressed with the dealership overall. They pay attention to detail and it shows throughout their operation. I would definitely buy another vehicle from Toyota of Rockwall! More

2 hours for a oil change We waited 2hours for an oil change with an appointment is a little crazy. Not really happy about the wait. Even with the free coffee and cookies We waited 2hours for an oil change with an appointment is a little crazy. Not really happy about the wait. Even with the free coffee and cookies More

Got paint chipping fixed I had a good experience with the service department. The only problem I had was them not calling me to set up my appointment. I had to call them to ge I had a good experience with the service department. The only problem I had was them not calling me to set up my appointment. I had to call them to get it set up. More

worst experience this man is a xxxxing liar all the time he's going to tell you lies to sell you.and I do not recommend this agency look for another one. They sold me this man is a xxxxing liar all the time he's going to tell you lies to sell you.and I do not recommend this agency look for another one. They sold me a car full of faults. More

Made the Deal! Patrice worked really hard to find us a deal. We drove up from Corpus Christi to meet with her and discuss a vehicle purchase. She was professional, Patrice worked really hard to find us a deal. We drove up from Corpus Christi to meet with her and discuss a vehicle purchase. She was professional, hard working and really stood by as our advocate when making negotiations. We had the opportunity to also meet the General Manager, Barry, along with other sales managers and they all worked to get us taken care of! The team here really went out of their way to ensure that we left happy and with a vehicle we love! It was worth the long trip to make this purchase! We would do business with Toyota of Rockwall again! More

Great service Always a great experience. We have been doing business with Toyota of Rockwall for several years and we are always satisfied with the customer service Always a great experience. We have been doing business with Toyota of Rockwall for several years and we are always satisfied with the customer service More