Toyota of Rockwall

1st New Car in 12 Years! I worked with Brian Dial and received excellent service. We had communicated through email with my uncle as the middle man. I knew what I was getting I worked with Brian Dial and received excellent service. We had communicated through email with my uncle as the middle man. I knew what I was getting from the minute I walked in and Brian didn't deter from the information we had previously seen via email. Overall, a great experience. More

Nice salesmen but watch out for their non optional add ons! I bought a CPO Corrola from them and I love it! My salesman Dontrell was very nice and helpful. But the dealership has a non optional add on package t I bought a CPO Corrola from them and I love it! My salesman Dontrell was very nice and helpful. But the dealership has a non optional add on package that costs $899-1000. I live nowhere near Rockwall and didn't plan on coming back there to service my vehicle. And for that reason, I asked them many times to remove this $899 "Green Package" from the price of my car. This was not and option and they were not willing to negotiate at all on the price. I was told repeatedly (by Karl) before I drove an hour to get there that they would be able to work with me on the price and that was not the case. Once I got there I didn't even work with Karl as he was with another customer. So, while I love my car, I am still not happy about being forced to buy this " green package" add on. I also wasn't thrilled with the way the finance department sped through my paperwork. He didn't go over any of the documents as I was signing them, and when I asked him to go over them with me afterwards he only showed me 1-2 of the papers I signed. I came home with about 20 documents, so I felt like they were being a little shady. I say I'd recommend them because I think they sell quality vehicles at fair prices. But just know before you go that there will be add ons that aren't optional tacked on to those fair prices. And don't be dumb like me, make sure ALL of the contracts you're signing are fully explained to you. Joey is a personable guy but I feel like he should've been more thorough. Again, I do recommend Dontrell, he was great! Oh and don't let the big guy Corey (manager) bully you into anything. Really nice guy, not so nice sales approach. More

Over all decent but not the 'best' Extended warranty work done. Good waiting facility for customer with lots of amenities. Cashier service was good. The only drawback was service advise Extended warranty work done. Good waiting facility for customer with lots of amenities. Cashier service was good. The only drawback was service adviser did not have the best 'service'. I bought my Scion FRS from here so I had to come back for the warranty work. Otherwise I get my regular service done at Subaru of Plano. I feel their service advisers keep you better informed and not trying to sell more than is necessary. Also, a certain positive attitude that we expect with great customer service...was not felt. More

Overpriced Oul Change It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with a tire rotation and it was $70-$80. Really screwed it up by charging so much. We won’t be back. More

Tundra Darryl and don in service are experts,I hope your paying them good so you can keep them,Darryl is one the best sales rep in the metroplex and don in s Darryl and don in service are experts,I hope your paying them good so you can keep them,Darryl is one the best sales rep in the metroplex and don in service has always went the extra milevto take care of me.makes you feel like your at Sewell Lexus More

New Vehicle Purchase Pedro was very helpful and made this purchase as quick and painless as possible. I really didn't have much to work with and he did everything he could Pedro was very helpful and made this purchase as quick and painless as possible. I really didn't have much to work with and he did everything he could to help me into my new vehicle and I am very happy with it. More

Routine service Great work. Excellent customer service. Work performed quickly and all work was explained. The waiting area was modern, clean and comfortable. Overa Great work. Excellent customer service. Work performed quickly and all work was explained. The waiting area was modern, clean and comfortable. Overall, the expkietence was pleasant More

Helpful, a quick and easy process, great people! We are 5 hours away from this dealership. But we found the vehicle we have been looking for. They were super helpful over the phone, and in person. No We are 5 hours away from this dealership. But we found the vehicle we have been looking for. They were super helpful over the phone, and in person. Nothing better then going to a dealership with laid back, helpful, and genuinely nice people! More

Wonderful service!!!!! As soon as I arrived to Toyota of Rockwell, I was greeted right away! Given a bottle of water and got right down to business! Great Staff! Great time As soon as I arrived to Toyota of Rockwell, I was greeted right away! Given a bottle of water and got right down to business! Great Staff! Great time management. If your in the market for a Toyota, I definitely recommend Toyota of Rockwall! More

40,000 mile service Excellent service.. listened to my needs and took great care of my vehicle. the service was completed in a timely manner and I was very pleased Excellent service.. listened to my needs and took great care of my vehicle. the service was completed in a timely manner and I was very pleased More